Clerk / Dispatcher 100%

About the job

Open Positions

Clerk / Dispatcher 100%

The SIBIRGroup pursues a contemporary strategy and offers a comprehensive product range as well as an all-brand repair service for kitchen and laundry rooms – all from a single source and nationwide throughout Switzerland.

To strengthen our team at the headquarters in Spreitenbach, we are looking for a reliable, responsible, and bilingual person for our dispatch department immediately or by arrangement.

Your tasks

• Receiving and processing repair reports (by phone and digitally)
• Recording and handling customer orders as well as creating replacement offers
• Planning and coordinating the assignments of service technicians and installation technicians
• Scheduling appointments and notifying customers of changes
• Telephone advice on products, accessories, and services
• Processing and invoicing work reports as well as handling credit notes
• Monitoring open orders and general administrative tasks
• Maintaining customer data and supporting the customer center as needed

Your profile

• Completed commercial training with technical understanding or technical training with a commercial background
• Several years of experience in a comparable position is an advantage
• Very good German skills, additional languages (FR / IT / EN) are an advantage
• Confident handling of ERP systems and MS Office
• Organizational talent, resilience, and enjoyment of customer contact

Your personality

• Completed commercial training with technical understanding or technical training with a commercial background
• Several years of experience in a comparable position is an advantage
• Very good German skills, additional languages (FR / IT / EN) are an advantage
• Confident handling of ERP systems and MS Office
• Organizational talent, resilience, and enjoyment of customer contact

We offer

• A wide range of tasks in an environment where you can grow and develop
• A collegial collaboration, short communication paths with a lot of hands-on mentality
• Modern office in a central location with free parking and a bus stop directly in front of the building
• Various other benefits and discounts

Are you ready to become a SIBIRian?

Submit your application documents directly online – we are excited!

Do you have questions?

Contact Sabrina Senn, HR Generalist, by phone at +41 44 755 73 16.

We look forward to meeting you.