Reservation & Planning Agent (m/f/d)

• Professional advice to guests and travel agencies/tour operators by phone and e-mail, taking into account guest preferences when booking rooms as well as when selecting a program according to the Chenot Method®
• Implementation of optimal guest care before arrival at the highest level, considering the wishes, needs, and expectations of the guests 
• Ensuring optimal occupancy of room capacity and room allocation as well as the correct and continuous assignment of staff for medical treatments for each individual guest
• Sale of additional services taking into account the needs and preferences of the guests
• Continuous communication and efficient cooperation with the reception, housekeeping, and medical/spa department
• Processing reservations with the hotel software programs Protel-Cloud and RIMS
• Sending commission invoices to travel agencies and tour operators
• Support of the planning team: planning treatments for guests in the medical spa department according to the Chenot Method® taking into account the specified schedules and the availability of medical staff with the software program Coffi

• Professional experience in reservations in luxury hospitality, ideally with training in hospitality and/or a degree from a hotel management school
• Self-motivation and interest in health care: You are personally committed to developing and acquiring comprehensive and detailed knowledge about our house, including all detox programs and associated treatments as well as various room categories
• High service orientation: You enjoy providing our guests with a holistic and individual booking experience
• Structured, well organized, and resilient: You keep an overview even under high workload and can set priorities correctly
• Team player with a positive attitude and winning appearance: You enjoy interacting with people and contribute to a harmonious and productive working atmosphere
• Good rhetorical skills: You find it easy and enjoyable to conduct sales talks
• High commitment and proactive approach: You seek tasks and contribute to the further development of teamwork and processes
• Very good English skills (spoken and written), additional language skills (spoken and written) in French desirable
• Good IT skills in MS Office programs, knowledge of Protel would be an advantage

We offer you a new challenge in an internationally active company with continuous growth. The focus is on health, well-being, and a luxurious ambiance for our guests. You can significantly shape the company's success and actively contribute to building a worldwide brand. You benefit from personal and professional development as well as various benefits such as discounts on tourist leisure offers and other perks.