Kanton Zürich
Zürich
15 hours ago
ICT Supporter 100%
- 25 February 2026
- 100%
- Zürich
Job summary
Join the Amt für Informatik (AFI) as an ICT Supporter! Be part of a dynamic team.
Tasks
- Handle IT inquiries at the Service Desk, offering 1st and 2nd level support.
- Consult customers on using workplace tools, both remote and on-site.
- Install and maintain PCs, notebooks, and media technology.
Skills
- Completed IT education, ideally in System Technology, with client support experience.
- Strong knowledge of Microsoft and workplace environments.
- Fluent in German and good English skills.
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About the job
ICT Supporter 100%The Office for Informatics (AFI) is the IT competence center of the Canton of Zurich. It provides comprehensive services in the area of central IT infrastructure and canton-wide applications for directorates, authorities, the judiciary, and independent institutions. Commissioned with the implementation of the new Information and Communication Technology (ICT) strategy, the office accompanies the canton in the digital world.
We are looking immediately or by arrangement for a service-oriented ICT supporter who actively and committedly supports AFI in operating the workplaces of our canton-wide customers.
Your tasks:
- Receiving and processing IT requests at the service desk (phone, email), including independent problem solving in 1st level support as well as further processing of more complex issues in 2nd level support
- Advising customers on the use of work equipment – remotely or on-site
- Installation, maintenance, and support of PCs, notebooks, peripherals, and media technology
- Ensuring the hardware lifecycle from procurement through staging, delivery, as well as moves to return and disposal
- Maintaining user and authorization data
- Participation in projects, service transfers, and testing
- Active involvement in process optimizations and quality improvements
- On-call duties according to defined deployment plans
Your profile:
- Completed training in the field of computer science (ideally specializing in system technology)
- Several years of experience in client support
- Very good knowledge of Microsoft and workplace environments
- Basic knowledge of IT service management (ITSM) or motivation to develop further in this area
- High service orientation, self-management, and enjoyment of direct customer contact
- Driver's license category B
- Very good German skills and good professional knowledge of English
- Willingness to work irregular hours and on-call duties
What we offer:
- Exciting and varied field of activity in a dynamic and growing organization
- Use of modern technologies and development opportunities
- Collaboration with a motivated and developing team
- Attractive employment conditions and a workplace in the heart of Zurich
Interested?
Then we look forward to your application. Please use the online tool so that we can process your documents.
For further information, Qendrim Kabashi (Team Leader IT Support & Logistics Team 4) is happy to assist you at Tel.: +41 43 259 59 13. For questions about the recruitment process, you can contact Julia Ernst (Recruiting Specialist) at Tel.: +41 43 259 35 19.
Maybe your new environment? www.afi.zh.ch
