Director of Fairmont Residences

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Fairmont La Marina Rabat Salé is recruiting a Director of Fairmont Residences La Marina Rabat Salé to join its team.

Reporting to the General Manager, you are responsible for the following tasks:

Real estate operations management:

• Work with the management team to develop an operational strategy aligned with the commercial & marketing strategy of the Fairmont Residences;
• Prepare annual action plans based on customer satisfaction results and other data to identify areas for improvement of the Residences;
• Organize regular visits of the residences with the relevant departments to ensure that all premises and spaces are well maintained and that preventive maintenance processes are in place;
• Review reports and financial statements to determine if the residential property is performing against the budget;
• Manage the facilities of luxury condominiums and all departments working in the building;
• Implement high standards for all aspects of fire safety, loss prevention, unit owner identity, and privacy protection;
• Maintain a complete inventory of unit owner information, parking and storage spaces, monthly/quarterly owner newsletters, services, and information;
• Be fully familiar with all hotel and residence policies and procedures;

Operational team management:

• Encourage employee engagement to provide excellent service, participate in daily meetings, and model desired service behaviors in all interactions with customers and employees;
• Develop and execute necessary decisions to keep the property moving towards achieving objectives;
• Implement training programs to strengthen consistent quality service;

Stakeholder relationship management:

• Establish strong relationships with all owners and their board of directors to maintain a successful residential community;
• Attend owners' and board meetings and provide monthly reports and financial statements to the board;
• Foster synergy through positive guidance, communication, and innovation;

Profitability management:

• Work with direct reports to identify areas of concern and establish ways to improve the financial performance of departments;
• Prepare and operate within the annual budget constraints of the residences;
• Develop and implement property-wide strategies that offer products and services meeting or exceeding the needs and expectations of target resident owners of the residences and employees and that provide a return on investment;
• Provide timely financial reports and projections to the board;
• Guide the board on appropriate real estate management requirements and governance compliance;

Owner experience management:

• Create an atmosphere in all residential common areas that meets or exceeds owner expectations;
• Ensure that key elements of the service strategy are in place to produce desired results;
• Establish and maintain open and collaborative relationships with direct subordinates and the entire operations team;
• Interact regularly with clients (e.g., owners, suppliers, visitors) to obtain feedback on product quality, service levels, and overall satisfaction;

This opportunity is for you if…

• You have professional experience in the hotel environment or rental management;
• You master reception and welcome techniques;
• You are dynamic, rigorous, and organized in your work. You are recognized for your listening skills with different interlocutors and your commercial appetite;
• Proficiency in English is a definite asset.

Our Diversity & Inclusion Commitment:
We are an inclusive company and our ambition is to attract, recruit, and promote diversity of talents.