Repair Center Technician and Level 1 Support
Lausanne
Key information
- Publication date:16 September 2025
- Workload:100%
- Place of work:Lausanne
Job summary
Darest Informatic SA has been serving SMEs and large companies since 1978. Join a dynamic environment with training and growth opportunities.
Tasks
- Repair and maintain hardware, especially HP and Lenovo devices.
- Manage warranty returns, including quotes and refunds.
- Provide Level 1 user support for software and hardware queries.
Skills
- Minimum 3 years of experience in a similar role required.
- Strong service orientation and teamwork skills are essential.
- A valid driver's license is mandatory.
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Company Description
Darest Informatic SA has been offering its services to SMEs and large companies since its establishment in 1978. Our expertise is divided into 3 activities: IT engineering, equipment supply, and personnel delegation.
Job Description
Hardware repair and maintenance:
Repair of PCs and laptops, mainly HP and Lenovo brands (training and certifications provided).
Management of warranty returns: quotes, tracking of parts and labor reimbursements.
Installation of workstations (hardware and software), including installation and configuration of common software such as Office Suite, antivirus, and other professional tools.
Level 1 user support:
First-level assistance (software, hardware).
Support for simple requests: passwords, network access, basic applications.
Tracking and documentation in the ticketing tool.
Qualifications
- Minimum 3 years of experience in a similar role.
Rigor, service orientation, team spirit.
Driving license required.
Additional Information
• Dynamic technological environment
• Training, certifications, and career development opportunities
