KPT Krankenkasse AG
Bern und Homeoffice
Yesterday
Clerk Coordination Office Trusted Doctor
- 05 March 2026
- 100%
- Permanent position
- Bern und Homeoffice
Job summary
Join our VAK team at KPT, a top Swiss health insurance provider. Here, insurance questions meet medical expertise.
Tasks
- Clarify if treatments are KVG and VVG compliant and medically necessary.
- Prepare complex cases for the trust physician to focus on key aspects.
- Make informed decisions on cost approvals and provide transparent feedback.
Skills
- Medical training or commercial background with experience in health insurance.
- Strong understanding of medical terminology is essential.
- Independent, solution-oriented work style with excellent communication skills.
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About the job
In our Trusted Medical Coordination Office (VAK), insurance questions, benefit law, and customer concerns meet medical know-how: Here it is decided what is possible – and what is not. Do you feel at home in medical jargon, penetrate even the most complicated contexts, and prefer to make bold decisions rather than hesitate endlessly?
What you can achieve
- You clarify whether outpatient and inpatient treatments according to KVG and VVG are medically sensible, legally covered, and contractually correct.
- With your trained eye, you prepare complex cases so that the trusted doctor can focus on the essentials.
- Cost approval – yes or no? You make well-founded decisions and provide transparent feedback to insured persons and service providers.
- You keep an overview even when many parties are involved and coordinate services with other social insurances.
- Whether by phone or in writing: You conduct conversations with empathy and clarity with service providers, social insurances, insured persons, and internal teams.
What distinguishes you
- a completed (para-)medical training or a commercial basic training with several years of professional experience in the benefits area of a health or social insurance
- profound knowledge of medical terminology is a prerequisite
- an independent and solution-oriented way of working combined with target-group-appropriate communication and high analytical skills
- flawless German skills in spoken and written form – a second national language (French/Italian) is a plus
Your benefits
- 40-hour week and flexible working hours
- Home office options
- 25 vacation days, 30 days from age 50
- December 24 & 31 paid holidays
- 15 minutes paid breaks each morning and afternoon
- Free fruit
- Diverse drink and food offerings in the in-house cafeteria
- Modern office spaces directly at Wankdorf Bern train station
- CHF 300.– rail coupon for an annual, route, or general subscription (GA)
- CHF 2,200.– Reka checks per year with 20% discount
KPT is one of the ten largest health insurance companies in Switzerland. The satisfaction of our customers is our success.
