Kanton Graubünden
Chur
Yesterday
Collaborator for the ICT Service Desk
- 09 March 2026
- 100%
- Permanent position
- Chur
Job summary
Join the ICT Service Desk team in Graubünden's vibrant, trilingual canton. Experience a supportive work environment and contribute to digital transformation.
Tasks
- Handle support requests and report issues through various channels.
- Forward complex cases with clear descriptions to second-level support.
- Analyze and document problems clearly while maintaining oversight.
Skills
- IT education or several years of first-level support experience required.
- Strong customer service orientation and teamwork skills.
- Proficient in Microsoft Office products and fluent in German.
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About the job
The only trilingual canton in Switzerland is a multifaceted canton in terms of economy, culture, and politics. With 7106 km², Graubünden is the largest canton in Switzerland and with 150 valleys, 615 lakes, 140 holiday resorts, and countless days of sunshine per year, it offers a high quality of life. The cantonal administration of Graubünden is just as diverse as our region.
Collaborator for the ICT Service Desk
IT Office | 60–100% | Chur
Are you ready to help develop the digital transformation? As a service and competence center for IT of the cantonal administration of Graubünden, we support our service points with a secure basic infrastructure and progressive applications. Together with you, we advance the digital transformation of the canton of Graubünden.
The IT customer service is exactly your thing! Therefore, as the IT Office, we are looking immediately or by agreement for a collaborator for the ICT service desk.
- You respond to support questions and fault reports via various input channels
- You forward the more complex cases with a clear error description to second-level support
- You analyze and solve problems and document your steps in an understandable way
- You keep track of your support requests and ensure they are completed accurately
- You prepare and maintain clear descriptions for customers as well as documentation for the team
- Education or further training in IT or several years of experience in first-level support
- Strong orientation towards customer needs and services
- Good knowledge of Microsoft Office products
- A structured, team-oriented, and solution-focused working style
- Good spoken and written German skills
Do you have questions? Then feel free to contact us.
Roman Aebli, ICT Customer Service Manager: 081 257 30 95
Heinz Patt, Personnel Manager: 081 257 31 71
We only accept direct applications – we do not consider applications from agencies for job placement.
Application deadline: March 26, 2026
