IT Support Specialist – 2nd Level Support

Work location: Deloitte Switzerland, Zurich

Workload: 80-100%

Shape the digital future at Deloitte!

At Deloitte, you have the opportunity to unleash your passion for IT in a dynamic environment. Our continuous growth offers you an exciting role with great potential, a team-oriented corporate culture, and state-of-the-art, future-proof working conditions. Close collaboration with colleagues from around the world enables you to build international contacts and gain global perspectives. Your expertise and innovative strength help to master complex challenges and develop sustainable solutions for our clients. Become part of a network of like-minded people committed to making a positive impact on society and shaping the future.

How you can make a difference

• Support our modern and advanced IT end-user environment
• Assist your colleagues in first- and second-level user support on-site and remotely
• Manage our Windows PCs, Macs, smartphones, conference rooms, and multimedia devices on site
• Operate and maintain the workstations and their technical infrastructure
• Actively contribute your know-how in various IT projects

Who we are looking for

• You are an open and curious person who thrives working in a dynamic environment
• After completing your IT apprenticeship EFZ, you have gained several years (2+) of professional experience in a comparable position
• In your career so far, you have acquired solid knowledge in supporting Windows clients and Microsoft 365 as well as in handling ITIL-based ticket systems and processes
• Ideally, you have experience with hardware and software for conference rooms (e.g., Microsoft Teams Rooms and Surface Hubs)

Your team

As the newest member of an established and steadily growing team that has already made great progress in the successful collaboration between our business units and IT, you will find an open group with diverse colleagues who value diversity, uniqueness, and cross-project exchange of ideas. Within our IT, you will build sustainable relationships with key stakeholders (Service Management, Service Owners, Change Delivery, and IT Management). Through these relationships, you will gain a deep understanding of the administration and maintenance of IT services.

Careers at Deloitte. Choose your impact.

At Deloitte, your ideas have impact and initiate meaningful changes for our clients, people, and society. Your unique expertise, perspective, and individual background help us find new ways to tackle the most complex challenges, thereby improving the future of all those affected by the impact of our work. At Deloitte, you can build a career that inspires and motivates you. At Deloitte, you can truly make a difference – how, you decide.

In Switzerland, we offer industry-specific services in Audit & Assurance, Consulting, Financial Advisory, Risk Advisory, and Tax & Legal. With nearly 3,000 employees at six locations, we serve companies and organizations of all sizes and industries. We offer you meaningful and challenging work, a place where you can simply be yourself and continuously grow beyond yourself. Benefit from our hybrid working conditions as well as wellness and parental programs and many opportunities to network, collaborate, and learn.

Join our team and become part of a global network of like-minded people committed to making a real difference, whether on climate change or by improving the future prospects of 100 million people by 2030. Curious about your opportunities and possibilities at Deloitte? Visit us at www.deloitte.com/ch/careers .

How to apply

We look forward to hearing from you! Please click "Apply now" to submit a complete application including CV, cover letter, references, and certificates.

If you have any questions, please contact Nidhi at talent@deloitte.ch .

* All qualified applications are considered equally regardless of factors such as ethnicity, skin color, religion, gender, sexual orientation, gender identity, nationality/origin, age, or disability, in accordance with applicable laws. Studies show that women are less likely to apply if they do not meet all criteria, but please do not hesitate – apply today anyway.

We do not accept applications for this position through recruiting agencies.

Deloitte AG and Deloitte Consulting AG are Swiss branches of Deloitte LLP, the DTTL member firm in the United Kingdom.