Rotating Receptionist (M/F)

Company Description

We are much more than a global leader. We are over 250,000 women and men sharing something unique every day, welcoming the world. We look after millions of guests. Curiosity drives us, as does attention to others. We love the mix of cultures. We share strong values: passion for the customer, sustainable performance, a spirit of conquest, innovation, trust, and respect.

We are proud of our differences. Yes, we are pioneers – and we always go further with boldness, imagination, and passion.

The Novotel Geneva Centre, a 4-star establishment nestled in the heart of Geneva, offers 206 elegant rooms, a restaurant and a friendly bar, a well-equipped fitness center, and 5 rooms dedicated to conferences or seminars. Complementing this offer, the Residence provides 30 studios located just behind the Novotel. Our team, working for these two entities, thus ensures quality service and a memorable experience for our clients.

Job Description

• Provides guests with a warm, efficient welcome in accordance with the quality standards of the establishment
• Performs computer and administrative procedures related to check-in/check-out on the hotel’s computer system
• Verifies client guarantees and reservations
• Ensures follow-up of guests’ stays by communicating important information to colleagues and supervisors and by verifying guarantees
• Answers phone calls and occasionally takes reservations
• Maintains, verifies, and controls their personal cash register
• Responds to various guest requests and follows up to ensure their satisfaction
• Informs guests about tourist information
• Executes various projects assigned by management
• Applies procedures and policies defined by the brand and hotel regarding guest control and personal security
• Ensures that special guest requests are forwarded to the relevant departments
• Embodies the Heartist spirit in interactions with guests

Qualifications

• Proficiency in English and a second language according to hotel needs
• Service and hospitality mindset
• Passion for the customer
• Computer skills (word processing and spreadsheet, OPERA)
• Excellent interpersonal skills and communication (internal and guest)
• Ability to work effectively in a team and initiative
• Attention to detail
• Organization and rigor
• Flexibility and versatility

Additional Information

Our commitment to diversity and inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talents.