Customer Service Employee Student 10% (m/f/d)
Manor AG
Fribourg
Key information
- Publication date:23 September 2025
- Workload:10%
- Place of work:Fribourg
Job summary
Join Manor in Fribourg as a 10% student customer service rep! Enjoy a dynamic work environment with great growth opportunities.
Tasks
- Act as a liaison between the hotline and helpdesk for seamless communication.
- Coordinate merchandise management for daily operations effectively.
- Train staff on new processes and ensure quality compliance.
Skills
- Preferably have a background in commerce, logistics, or retail.
- Strong organizational skills with a focus on planning and structure.
- Analytical mindset with quick adaptability to digital environments.
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Customer Service Employee Student 10% (m/f/d)
LES PETITS BONHEURS - this is the promise on which we base our service. With the values of team spirit, agility, and customer focus that characterize our work, we make Manor the number 1 omnichannel department store for everyday life. Do you feel comfortable in a dynamic environment and want to contribute with your strengths? In that case, you are in the right place.
To strengthen our team in the Administration area, we are looking from 01.10.2025, for an unlimited duration, at the Fribourg site, for a *motivated* and *committed* person as a Customer Service Employee Student, 10%.
Your responsibilities
- You act as a link for communication between the hotline and the helpdesk.
- You ensure a seamless flow of information within the department store and logistics.
- You coordinate the management of goods for daily activities.
- You are actively responsible for training employees during the introduction of new processes and programs or changes to them.
- You are responsible for the active development of the benchmark and are in regular contact with other sites.
- You are responsible for compliance and quality assurance of processes and procedures according to guidelines.
Your profile
- You preferably have completed basic training in the commercial or logistics field or in retail.
- You already have professional experience in an equivalent activity.
- You have good work organization and a keen sense of structure and planning.
- You convince with your analytical mind and your ability to quickly understand things, especially in the digital environment.
- You can work flexibly, initiative- and process-oriented.
- You are very familiar with all common Office applications.
- You are a perfectionist and enjoy taking on challenges.
- You convince with your positive energy and neat appearance.
Manor SA, whose headquarters are located in Basel, is the market leader in the Swiss department store sector with a market share of around 60%. In total, the company employs around 6,800 people and trains about 200 apprentices per year. Manor SA operates 65 department stores, 25 Manor Food markets, and 23 Manora restaurants as well as 3 distribution centers.
