Service Employee with Main Responsibility for CRM 80-100%
Hochschule Luzern (HSLU)
Rotkreuz
Key information
- Publication date:16 December 2025
- Workload:80 – 100%
- Contract type:Permanent position
- Place of work:Rotkreuz
Job summary
Join the Hochschule Luzern as a CRM specialist! A great opportunity in a dynamic work environment awaits.
Tasks
- Serve as the primary contact for D365 CRM in the Informatics Department.
- Provide first-level support for D365 CRM users in the department.
- Maintain and develop stakeholder management and address administration.
Skills
- Completed vocational training in business, media, or IT with multiple years of experience in administration.
- Experience with CRM systems, preferably Microsoft Dynamics 365.
- Strong organizational skills and ability to work independently.
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Your Tasks
- Contact person for D365 CRM at the Department of Computer Science – link between the umbrella organization and the Department of Computer Science
- First-level support for D365 CRM for employees at the Department of Computer Science
- Maintenance and strategic further development of address management and stakeholder management (e.g., target group selections, segmentations, duplicate cleaning, maintenance of interest fields)
- Administration and coordination of CRM events and campaigns in cooperation with marketing, continuing education, research, and training
- Training and coaching of employees in the department in handling D365 as well as documentation of processes and use cases
- Close coordination with the Head of Services and Department Development on strategic CRM projects
- Administrative tasks related to address maintenance, mailing preparation, and creation of simple reports
- General administrative tasks in the area of services
- Support in planning and coordinating room occupancy/room management on the Zug-Rotkreuz campus
- Support in planning, preparation, execution, and follow-up of events
- Practical supervision of apprentices from summer 2026
Your Profile
- Completed training in commercial, media technology, or computer science fields
- You bring several years of professional experience in one of the following areas: administration, operational support in customer management
- Experience in the use and maintenance of CRM systems, ideally Microsoft Dynamics 365
- Strong service orientation, hands-on mentality, and communication skills in dealing with various departments
- High social competence, well-organized, structured and independent working style, as well as enthusiasm for digital processes and continuous improvement
- Networked and creative thinking as well as the ability to work in a dynamic and complex university environment
- Organizational talent, teamwork skills, and reliability
- Good Excel skills
- Practical or vocational trainer course (or willingness to complete one)
Our Offer
- Interesting and responsible tasks in a committed team
- Open, team-oriented work culture in a dynamic university environment
- Central workplace at Rotkreuz train station
Professional Information
Rahel Baumann
Head of Services
rahel.baumann@hslu.ch
As the largest educational institution of the six Central Swiss cantons, the Lucerne University of Applied Sciences and Arts is at the pulse of the times with its offerings. Forward-looking and innovative, nationally and internationally, we impart knowledge. Join us and become part of our shared, sustainable future.
