Global CRM Manager 100% (m/f/d)

About the job

Ferag AG, headquartered in Hinwil/Zurich, is a Swiss family business specializing in the development of intralogistics complete solutions in the areas of production, e-commerce, and omnichannel for various industries as well as for postal and 3PL automation. Ferag AG is represented in more than 18 countries with its own sales and service companies and employs around 600 people.

We are looking for a technically skilled, communicative, and analytically capable

Global CRM Manager 100% (m/f/d)

Are you eager to build a future-proof CRM foundation for us? With newly defined processes, structures, and standards, then do not hesitate and contact us right away. The Global CRM Manager reports directly to the Head of Global Sales & Marketing & Communication and is a sparring partner at eye level.

What you will achieve with us

• Overall responsibility for the strategy, architecture, and further development of our global CRM system
• Translation of business goals into clear CRM use cases (lead management, customer lifecycle, segmentation, automation, reporting)
• Evaluation, prioritization, and implementation of requirements from marketing, sales, and service
• Ensuring a clean, scalable, and maintainable system landscape (no over-customization)
• Enablement of internal roles (e.g., social media / marketing automation)
• Definition and implementation of best practices for data quality, processes, and governance
• Building meaningful dashboards and KPIs for management and departments
• Ensuring data protection and compliance requirements (e.g., GDPR)
• Active advising of management on strategic CRM and MarTech decisions

What you bring with you

• Several years of experience as a CRM manager, CRM product owner, or in a comparable role in an international environment
• Solid knowledge of common CRM platforms (Dynamics is an advantage)
• Proven experience in building, restructuring, or scaling complex CRM setups
• Strong understanding of marketing, sales, and customer lifecycle processes
• Ability to mediate and clearly manage between business, IT, and external partners
• Strategic thinking combined with strong implementation skills
• Ability to enforce the right solution even against resistance
• Structured, analytical working style with a clear focus on business impact
• Very good German and English skills (fluent in spoken and written)

We offer

• Opportunity to independently shape and further develop the area of responsibility
• Individual and targeted training opportunities
• Progressive employment conditions with flexible work model and home office
• Extensive social benefits
• Own pension fund, free parking spaces, restaurant

For further information, Markus Stingl, Human Resources Manager, is happy to assist you. We look forward to receiving your complete application documents. Files from recruitment agencies will be gladly reviewed if the terms and conditions of Ferag AG are accepted.

Ferag AG

Industriestrasse 1

CH-8340 Hinwil

Phone 044 938 62 70