Patient Relations Officer - 80%-100% - Martigny
ARDENTIS CLINIQUE DENTAIRE SA
Martigny
Key information
- Publication date:03 December 2025
- Workload:80 – 100%
- Place of work:Martigny
Job summary
At Ardentis, values are lived daily through innovation and excellence. Join a team where your role significantly impacts patient care.
Tasks
- Personalize services to satisfy and retain patients effectively.
- Act as an ambassador for the Ardentis brand and image.
- Ensure patient satisfaction and handle complaints seamlessly.
Skills
- Minimum 2 years in hospitality or client relations; CFC or equivalent.
- Strong interpersonal skills with a focus on patient service.
- Proficiency in Microsoft Office 365 and organizational skills.
Is this helpful?
At Ardentis, we don't just talk about values, we live them every day. Excellence, innovation, personal development, team spirit, and long-term vision: that's what drives us. Here, we go beyond simply treating teeth. We advance dentistry, innovate, and think about tomorrow.
Do you want to be part of a team where every person matters? Where your role has a real impact on patients' lives? Join us and help make dental care more human, more modern, and more impactful.
Contract type : Permanent
Rate : 80% - 100%
Start date : 01.01.2026 or to be agreed
Location : Avenue de la Gare 46B, 1920 Martigny
As a patient relations officer, you will have various tasks:
- Satisfy and retain patients by personalizing the service offered
- Ambassador and guarantor of the Ardentis Group's image
- Follow patients throughout their care journey
- Ensure patient satisfaction and handle complaints
- Quality control of the reception environment
- Creation and transfer of files between clinics
- Maintain the clinic's visual communication according to Marketing guidelines
- Manage and optimize practitioners' schedules
- Various administrative tasks (emails, letter writing)
Profile, training, and skills:
- Training in hospitality, client relations agent, CFC, CAP, BTS level or equivalent
- Minimum 2 years experience in a receptionist/hostess position in the tourism sector
- Good command of French (C1-C2 level)
- Good command of common IT tools (Microsoft Office 365)
- Leadership, able to support and coordinate
- Organizational skills, global vision, ability to take a step back
- Great ease in human relations, in patient service (listening and communication skills)
- Exemplary attitude, warm and friendly welcome, professionalism, dynamism, and availability
- Ability to work alone or in a team
- Ability to assimilate new knowledge
- Certain interest in digitalization
Why join Ardentis?
- From your entry at Ardentis, you will benefit from personalized integration training tailored to your needs.
- You will evolve in a caring environment conducive to fulfillment, where you can excel and innovate.
- By joining Ardentis, you will immerse yourself in a corporate culture valuing sharing and team spirit, placing great importance on sustainability.
Join us and become a driving force at the heart of a community dedicated to dental excellence. The adventure starts here !
