Clerk: Back Office Service Center (80-100%)

About the job

Clerk: Back Office Service Center (80-100%)

You want to get involved? We give you room to maneuver. You think ahead? We support you in doing so.

Together we shape the future for our customers! Interested? We look forward to

you!

As part of the further development of the Service Center, the Back Office is being realigned. As a service center of the IV Office Bern, the Service Center ensures that our diverse processes run efficiently, customer-oriented, and digitally supported. For the successful management of the operational daily business, we are looking for several committed individuals who want to strengthen our team specifically.

What you can achieve with us

• Together with your team, you ensure that the administrative case processing is reliable, timely, and of high quality, thereby contributing significantly to the smooth operation at partner organizations.
• You support the specialists by efficiently handling mutations, clarifications, and correspondence – from ordering travel vouchers to transferring files to other IV offices.
• You coordinate appointments, maintain data, and ensure that all relevant information is in the right place at the right time.
• You maintain professional communication with internal and external offices, provide information, and ensure telephone availability for your topics.
• You take on additional special tasks in daily business that keep operations stable and relieve the specialist departments.
• You relieve our case managers and insurance specialists of administrative tasks and support them in daily business.

What skills are important to us

• You have completed commercial training and ideally have several years of experience in the back office.
• You are right with us if you already have knowledge of social insurance or are willing to acquire the corresponding basic knowledge.
• You have a high service awareness and communicate clearly and friendly in German as well as in French.
• Your quick comprehension enables you to take on complex tasks quickly.
• You recognize your scope of action and know how to use it responsibly.

What we offer you

• Working hours

Annual working time (42 hours/week), possibility to work part-time as well as remotely, paid breaks

• Vacation

At least 25 days of vacation annually, 28 days from the age of 45, and 33 days from the age of 55. Possibility of unpaid leave

• Salary

Cantonal salary system, gender-neutral and transparent salary policy. Full salary during parental leave, military, civil protection, and civilian service

• Social insurance

Above-parity contribution to the Bern Pension Fund, coverage of half the premium for non-occupational, accident supplementary, and daily sickness allowance insurance

• Education and training

Financial and/or time support for education and training projects

• Health

Ergonomically equipped workplaces, free fruit, discounted meals in the in-house restaurant, relaxation room, in-house massage options, participation in fitness activities, and loaner bicycles

• Private life, family, and work

16 weeks maternity leave, two weeks paternity leave, generous above-obligatory family allowances

Does this suit you? Then get to know us! We look forward to your application.