Customer Service Employee 25% (m/f/d)
Manor AG
Vevey
Key information
- Publication date:03 November 2025
- Workload:25%
- Place of work:Vevey
Job summary
Join Manor's team as a Collaborateur/trice service client 25%! Experience a vibrant work atmosphere during the festive season.
Tasks
- Handle customer inquiries and complaints efficiently and effectively.
- Provide expert advice on product offerings and services online and offline.
- Process orders via tablets for a seamless shopping experience.
Skills
- Retail or commercial training with customer service experience preferred.
- Strong communication and interpersonal skills are essential.
- Proficient in Office applications and fluent in French required.
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Customer Service Employee 25% (m/f/d)
Christmas with Manor – A magical season awaits you
December is a lively and unique period in retail. Would you like to experience this special atmosphere and join our team? We look forward to your application!
To strengthen our team in the field of Administration in Vevey, we are looking for a motivated and committed person for the position of Customer Service Employee at 25 %, immediately until 31.12.2025. Join a warm team, varied tasks, and a pleasant working atmosphere!
Your responsibilities
- You handle customer inquiries and complaints and quickly and easily find solutions.
- You provide comprehensive and competent advice on assortment and service, covering both our offline and online offerings.
- You enter orders for our customers in the online shop using a tablet, thus offering a unique and complete shopping experience.
- You are the contact person for complaints and returns in the online shop.
- You are an expert regarding our Manor World Mastercard and our loyalty programs.
- You perform general administrative tasks in the back office.
Your profile
- Ideally, you have completed basic training in retail or the commercial sector.
- You have experience in a similar role, preferably within a Customer Service department.
- You are a communicative person and enjoy interacting with different categories of people.
- You are able to manage a high volume of customers and maintain an overview even in the busiest situations.
- You enjoy working in a team and value a neat appearance and exemplary behavior.
- You have good IT skills and use common Office applications with ease.
- You speak French fluently and preferably have knowledge of another national language.
- You have a clean debt collection register extract and a clean criminal record extract.
Manor SA, headquartered in Basel, is the Swiss market leader in the department store sector with a market share of around 60%. The company employs around 6,800 people in total and trains about 200 apprentices per year. Manor SA operates 65 department stores, 25 Manor Food markets, 23 Manora restaurants, and 3 distribution centers.
