Customer Service Agent (French & Italian)

Thanks to its technological expertise in the tools it develops in-house, Smood is an innovative Swiss company active in the sale and delivery of various products and ready-to-eat meals. As the leading last-mile delivery service, Smood is revolutionising the meal and retail delivery industry in Switzerland. Its goal is to improve the daily lives of Swiss people. Smood is synonymous with a diverse, dynamic and open corporate culture in which you will be encouraged and challenged to show your full potential.

With a nationwide presence, we are looking to strengthen our back office. To this end, we are actively seeking a dynamic and experienced individual to fill the position of ‘Customer Service Agent (m/f)’ on a four-month fixed-term contract at 20%-40% to strengthen our team.

Responsibilities:

• Identifying and responding to the needs of our customers/partners
  • Handling requests by telephone, chat or email;
  • Managing customer complaints;
  • Calculating penalties/refunds for customers/partners;
  • Providing support for our partners;

• Processing flags/tasks
  • Tracking order progress;
  • Preventing delays for customers;
  • Participating in improvements to our tools;
  • Reporting issues to Admin Customer Care;
    

• Administrative tasks
  • Translations;
  • Gold customer reactivation;
  • Customer review calls;

• Other tasks
  • At the request of their direct or indirect line manager, employees may be required to perform any other tasks directly or indirectly related to their position.

Your skills :

• Experience in a similar position in customer relations

• You are solution-oriented
• Team player
• You have excellent interpersonal skills
• You are flexible and rigorous
• You have a sense of service
• You have a good command of computer tools
• Italian-French excellent level

What we offer:

The opportunity to be part of a highly entrepreneurial and innovative organisation and a constantly evolving work environment where you will never be bored.

We challenge ideas, not people. We firmly believe in promoting the best ideas, regardless of titles and hierarchy. Every employee can take ownership of their role, have a real impact and help shape the company's products and future.

Easily accessible by public transport, our company offers a pleasant, open and stimulating working environment.

Our cafeteria provides the perfect setting for lunch or coffee breaks, which are also opportunities to chat with members of our talented and multicultural team from diverse backgrounds and sectors.

After three years of service, each employee is entitled to five weeks of holiday.

You will also benefit from supplementary accident insurance and preferential rates on mobile phone subscriptions and Smood services. 

Start date: As soon as possible

Rate: fixed-term position between 20% and 40%

If you are passionate about gastronomy, a team player, enjoy working with people and are looking for a challenge with an independent working style, this position is for you!

Join the adventure!