Assistant for the telephone reception center within CIT-S

About the job

Administration

Assistant for the telephone reception center within CIT-S

To complete its team, the Directorate of Construction, Engineering, Technical and Security (CIT-S) of the CHUV is looking for an assistant for the Telephone Reception Center (CAT), at an 80% activity rate, for a start date on April 1, 2026, or to be agreed upon.

This position offers you a key role in the operational management of the telephone reception of a reference university hospital.

Context

The Lausanne University Hospital (CHUV) is one of the five Swiss university hospitals. Thanks to its collaboration with the Faculty of Biology and Medicine of the University of Lausanne and EPFL, it plays a leading role in medical care, research, and education.

The Directorate of Construction, Engineering, Technical and Security (CIT-S) ensures the operation, maintenance, construction, engineering, technical assistance, and consulting for a large real estate portfolio of more than 40 buildings.

Its three main missions are:

• the construction and modernization of infrastructures,
• the operation and maintenance of technical and biomedical equipment,
• the protection and security of property and people.

Open 7 days a week, the Telephone Reception Center (CAT) plays an essential role in welcoming, directing, and handling internal and external telephone calls of the institution.

Mission

• You ensure the replacement of the head of the Telephone Reception Center (CAT)
• You coordinate staff planning, process operations, and the activity of the CAT business responders
• You participate in projects related to your area of expertise
• You maintain the quality and efficiency of the telephone reception
• You ensure the creation, updating, and monitoring of documentation
• You perform administrative tasks related to the unit's activity
• You are the document management system referent
• You guarantee the updating of search and mobilization tools, including the telephone directory and the crisis alarm platform
• You can, as a replacement, perform the function of teleoperator.

Profile

• You hold a commercial employee CFC or an equivalent recognized qualification
• You have professional experience in a similar position, ideally in the medical or hospital field, with team management experience
• You are dynamic, comfortable in contacts, and have a strong sense of welcome and service
• You demonstrate autonomy, discretion, and excellent priority management
• You know how to stay calm and take a step back in complex situations
• You have perfect command of the French language; knowledge of a second language is an asset
• You master common IT and office tools
• You know medical terms and institutional applications
• You may be required, as a replacement, to work evenings, weekends, and public holidays
• You are capable of handling psychologically delicate situations related to the hospital environment.

We offer

Becoming a collaborator of the Lausanne University Hospital means benefiting from:

• Top social benefits, 20 days paternity leave, and 4 months maternity leave (with the possibility of an additional month of breastfeeding leave)
• Regular salary progression adapted to responsibilities
• A 13th salary and 25 days of vacation per year
• A right to at least three days of training per year, with access to a varied offer within the CHUV Training Center and partner training centers of the State of Vaud
• Facilitated access to one of the 500 furnished apartments offered in the surrounding neighborhoods for people relocating to Switzerland from abroad
• Social, cultural, and economic benefits offered to members of the H-Oxygène association
• Benefits offered within the mobility plan (discounts on public transport subscriptions, promotion of "Mobility" vehicles, and discounts on the purchase of electric bikes)
• Quality company restaurants in each hospital building with preferential rates.

Contact and application submission

Contact for information about the position: Ms. Anaëlle Le Bail, head of the Telephone Reception Center, at 021 314 55 07.

Since all our applications are processed electronically, we kindly ask you to apply exclusively online by clicking the APPLY button at the bottom of the announcement.

If you have difficulty applying, you can consult our procedure on how to apply online. If for technical reasons you cannot apply online, we invite you to contact our Recruitment Unit, which will assist you in your process, either by email at e.recrutement@chuv.ch or by phone at 021 314 85 70

CHUV applies the highest quality standards in its recruitment processes. Furthermore, committed to promoting diversity among our collaborators, we pay attention to different life paths and do everything possible to ensure equal treatment and avoid any discrimination. We look forward to receiving your application.

We kindly ask placement agencies to note that applications submitted directly by them on our recruitment platform are not accepted and cannot be invoiced. Thank you for your understanding.