Kantonspolizei Bern
Bern
13 hours ago
Servicedesk Employee 100%
- 02 February 2026
- 100%
- Permanent position
- Bern
Job summary
Join the Police Cantonale Bernoise's servicedesk team, a vital support hub. Enjoy a collaborative environment with great benefits and opportunities.
Tasks
- Provide phone assistance for IT systems, ensuring smooth operations.
- Manage and analyze incoming requests and incidents efficiently.
- Train and support IT apprentices while collaborating on projects.
Skills
- Commercial or technical training with IT background required.
- Strong knowledge of ITIL and M365 technologies essential.
- Excellent communication skills in German and French preferred.
Is this helpful?
About the job
The servicedesk is the main contact point for all employees of the Bern Cantonal Police and other organizations (e.g. Bern Protection and Rescue). Providing support for operational questions and ensuring professional management of incidents and problems, the servicedesk is the central interface between technology, specialized areas, partners, and end users. You will take on varied tasks involving responsibilities that directly add value to daily work.
Your tasks
- Telephone advice and assistance to users, using remote maintenance software, for all matters concerning IT systems (M365, police-specific applications, and other software)
- Reception, analysis, and processing of requests, fault reports, and problems within 1st level support (PLUS), including ticket management
- Independent solution research, qualified error analysis, and forwarding of complex problems to specialized downstream services
- Technical support and training of IT apprentices with a Federal VET Diploma (platform development orientation) as a practical trainer
- Collaborate on projects and perform on-call services
Your profile
- Basic commercial or technical training with continuing education in the IT field (e.g. ICT assistant SIZ)
- In-depth knowledge of ITIL, network technologies, and M365 and ideally experience in IT support
- Quick comprehension and precise, independent, and fast working method
- Service-oriented personality, resilient and able to work in a team, with a confident attitude even in stressful situations
- Very good spoken and written German skills, spoken French knowledge
- Availability to perform interventions outside usual working hours (7×24h) and category B driving license
We offer you
- Attractive social benefits and pension plans
- Reliable employer and transparent salary system, seniority bonuses (time or money)
- Dynamic environment in a large company, exciting contacts with people in everyday police work
- Relationships based on values and respect
- Personnel development according to hierarchical level: competent introduction, support for individual training, development of the proportion of women
- Flexible work models: annualized working time, part-time, top sharing and job sharing, telework
- Health promotion: various sports and cultural activity offers, health check
- Mobile phone, including coverage of subscription costs
- Possibility to purchase fuel at a reduced price for private vehicles
- Staff-only benefits
Contact
Have we sparked your interest? Then apply via the "Apply now" link.
For further information, Mr. Jon-Andri Kirchen, head of the servicedesk, is happy to assist you at tel. no. 031 638 69 45.
We look forward to meeting you.
The Bern Cantonal Police
With around 3000 employees serving the population, the Bern Cantonal Police has more than 300 positions to make our canton one of the safest in Switzerland, 24 hours a day. Aware of their exemplary value and special responsibility in contact with citizens, our employees act according to imperative values.
