Versatile Assistant (Junior) - M/F/X

Amaris Consulting Sàrl

Geneva

Key information

Publication date:17 September 2025
Workload:100%
Place of work:Geneva

Who are we?

Amaris Consulting is an independent consulting and technology company serving businesses. With over 1000 clients worldwide, we have been deploying solutions for the largest projects for more than a decade - all made possible by an international team of 7,600 talents spread across 5 continents and more than 60 countries. Our solutions focus on four different business areas: Information systems and digital, telecommunications, life sciences, and engineering. We aim to create and develop a community of talents where all members of our team can reach their full potential. Amaris is your "stepping stone" to cross the rivers of change, to face challenges, and to successfully complete all your projects.

At Amaris, we are committed to offering our candidates the best possible recruitment experience. We seek to better know and understand our candidates, challenge them, and share our impressions as quickly as possible. Here is what our recruitment process looks like:

First contact: Our process usually starts with a brief virtual/phone conversation to learn more about you! The goal? To get to know you, understand your motivations, and ensure we offer you the position that best suits you!

Interviews (on average, the number of interviews is 3 – but it may vary depending on the seniority level required for the position). During the interviews, you will meet members of our team: your future manager of course, but also other people you will work with. These interviews will allow us to learn more about you, your experience and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our history, our teams, and your career opportunities!

Case study: Depending on the position, you may be asked to take a test. This could be a role play, a technical evaluation, a problem-solving scenario, etc.

As you know, every person is different and the same goes for every role in a company. That is why we must adapt accordingly, so the process can sometimes be somewhat different for each person. That said, we always put ourselves in the candidate's shoes to offer the best possible experience. We look forward to meeting you!

Job description

We are currently looking for a Support Technician to manage level 1 and 2 business tickets. We are seeking motivated professionals to join the support team located in Geneva, responsible for tickets related to maintenance, logistics, purchasing, and building management.

🔥 Main activities:

Provide functional support to users by responding to support tickets via ServiceNow or any other appropriate ticketing tool.
Dispatch and handle business requests and incidents according to the levels and divisions concerned.
Collaborate with internal teams to resolve problems and improve processes.
Document incidents and solutions provided in the ticketing system.
Participate in continuous service improvement by proposing solutions and enhancements.

🎯 Profile sought

Experience as a production operator or administrator in a similar environment.
Knowledge of ticketing tools, ideally ServiceNow.
Ability to work in a team and communicate effectively with users.
Organizational skills and rigor in handling requests.
Fluency in French; knowledge of English is a plus.

💡 Our company culture:

Agility: Work in a flexible, dynamic, and stimulating environment.
International: Benefit from international collaborations and many mobility opportunities.
Intrapreneurship: Get involved in parallel initiatives or develop your own Business Unit.
Listening management: Receive personalized support throughout your professional journey.

Amaris Consulting is committed to diversity and inclusion. We encourage applications from all qualified individuals, regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or any other characteristic.

Apply now and join our team for a rewarding and stimulating career!