Customer Advisor: Customer Service Direct Bank
Zürcher Kantonalbank und ihre Tochtergesellschaften
Zürich
Key information
- Publication date:15 December 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Zürich
Job summary
Join the Zürcher Kantonalbank's Direct Banking team in Zurich! Exciting opportunities await for both newcomers and experienced professionals.
Tasks
- Provide phone-based consulting on bank services and products.
- Identify customer needs and maximize potential solutions.
- Enhance processes and triage to appropriate departments.
Skills
- Banking apprenticeship with several years of customer advisory experience.
- Strong communication skills in German, with additional languages a plus.
- Tech-savvy with excellent multitasking abilities.
Is this helpful?
80% - 100% | Direct Bank / Service Center | Zurich | Entry-level, Experienced
The direct bank for private customers of Zürcher Kantonalbank is responsible for 630,000 customers and offers them the best solutions through excellent advice and dedicated support. Our nearly 80-strong team is the first telephone contact point for all financial concerns of our private customers.
Potential addressing is your personal strength and you want to help shape the positive image of Zürcher Kantonalbank together with us? Then we look forward to getting to know you.
Potential addressing is your personal strength and you want to help shape the positive image of Zürcher Kantonalbank together with us? Then we look forward to getting to know you.
Your tasks
- Telephone advice to our customers on all services and basic banking products
- Systematic exploration of needs and exploitation of customer potentials
- Identifying optimizations in processes and services as well as triaging to the appropriate specialist departments
- Taking care of our customers with a lot of passion and dedication
- Daily demonstration of empathy and friendliness
Your profile
- Commercial banking apprenticeship
- Several years of experience in (telephone) customer consulting
- You have the ability to recognize customer potentials and enjoy finding suitable solutions
- You convince with your affinity for technology and multitasking skills
- Excellent oral and written communication skills in German
- Good spoken Italian, French, or Spanish skills – any additional language is an advantage
Our offer
- Mutual support and team spirit are highly valued with us
- Central workplace location (Hardbrücke station) in the lively District 5 with very good transport connections and the possibility to work from home
- Your career is important to us as an employer, which is why we support and accompany you on your path
- Various events and internal networks offer you the opportunity to network quickly
- Unique overall package with attractive base salary, variable compensation, and diverse additional benefits (such as public transport, sports, childcare, health insurance, and much more)
Jasmin Flammer
is happy to help you.
Phone: 044 292 30 39
is happy to help you.
Phone: 044 292 30 39
