IT Technician (M/F/X) - 50% Permanent Contract

Company Description

Located on the shores of Lake Geneva and facing the magnificent view of the Alps, the Fairmont Le Montreux Palace hotel is a distinguished hotel establishment, a member of the Accor group, of the Fairmont brand, and affiliated with Swiss Deluxe Hotels. Boasting an incomparable worldwide reputation characterized by 236 luxurious rooms and suites and one of the most refined gastronomic experiences, the Fairmont Le Montreux Palace hotel is truly an enchanting place. Its six restaurants and bars offer a wide range of delights that will satisfy the most demanding palates. The Montreux Jazz Café is the must-visit spot to feel the rhythm of the Festival 365 days a year in the magical setting of the Fairmont Le Montreux Palace, the MP’s Bar & Grill is a high-end restaurant with a relaxed atmosphere specializing in grilled dishes unmatched in the region, and the Funky Claude’s Bar is the undisputed place to land late into the night to enjoy an incredible lineup of traditional and exclusive cocktails to the rhythm of the best live scene in town. Fairmont Le Montreux Palace also specializes in hosting congresses, meetings, and seminars. The Fairmont Spa is a 2000 m² wellness area dedicated to fitness, relaxation, and beauty.

Job Description

At Fairmont Le Montreux Palace, the efficiency of our operations develops thanks to the commitment of colleagues. Equipped with a passion for IT, the candidate must respect and enforce all security and confidentiality protocols. They must also protect data and ensure that IT systems are optimized to meet the needs of employees and clients. The IT specialist has an innate sense to help and support employees and clients in resolving IT issues.

Summary of Responsibilities:

Reporting to the IT Manager, the essential functions of the position include:

• Replacing the Manager during their absence
• Handling tasks assigned by the Manager
• Ensuring the continuous operation of the hotel's systems, including but not limited to networks, applications, interfaces, servers
• Complying with the IT security policy regarding hardware, software, and data confidentiality
• Troubleshooting issues on Book4Time, Oracle Opera Cloud, Silverware, Microsoft Active Directory, internet, and other hotel systems
• Providing top-level technical support for all internal employees, ensuring quick and effective resolution of daily IT problems such as hardware failures, software issues, network connection difficulties, and file access, etc.
• Supporting employees (60% of the time) and clients (20% of the time) at the IT level
• Coordinating IT projects with the IT Manager
• Creating procedures and documentation for IT systems
• Ensuring adequate backup of all data
• Training employees on the use of IT systems and software
• Analyzing software and hardware problems to detect/correct deficiencies, malfunctions, and irregularities
• Ensuring compliance with established procedures, system security, internal controls, and standards
• Staying informed about the latest technologies available on the market
• Ensuring data confidentiality and data processing according to group standards and policies and legal norms
• Respecting ergonomic work standards in health & safety rules
• Respecting the security policy and Fairmont standards
• Other tasks as assigned

Qualifications

• 5 years of experience related to the IT field (including apprenticeship)
• Fluency in French
• Very good knowledge of English
• IT Federal Certificate of Competence or technical diploma in a related discipline as well as certifications in the field
• Network and server management and knowledge of fiber optic, Ethernet, and patching connections (patch panel)
• Level 1 and 2 support
• Understanding of hotel applications is an asset
• Excellent communication and organizational skills
• Particularly responsible, reliable, and autonomous
• Strong stress resistance
• Ability to focus attention on guests' needs while remaining calm and courteous at all times
• Proven ability to provide proactive and reactive assistance, thus ensuring continuous productivity of employees and quick resolution of daily IT challenges such as software management, network connectivity troubleshooting, file access management, etc.
• Innate sense of help and service, with a passion for assisting employees and clients in resolving IT problems
• Being multitasking, able to manage several requests simultaneously
• Ability to work in a team and respond to different client requests

Additional Information

VISA REQUIREMENTS

To work in Switzerland, the candidate must possess a Swiss work permit or be from an EU-17 or EU-8 European country.

Please note that only applications sent through our recruitment site  https://careers.accor.com/fr/fr  will be considered.

BENEFITS

• Housing possibility depending on availability
• 1 meal per working day (benefit in kind)
• Discounts in various local businesses
• Preferential rates within the Accor Group, at our points of sale, and in the Swiss Deluxe Hotels portfolio
• Join us and discover all our other benefits…

Additional Information

Our Values

Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity. 

Belonging:
We celebrate our differences. We support each other and are always united.​

Integrity:
We build trust through mutual respect and authenticity.​

Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences. ​

Excellence:
We build authentic connections and cherish every opportunity to make those around us feel special.​

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits:
Join our team and enjoy a range of exclusive benefits for your colleagues, including free upgrades, extended stays, discounted stays at Fairmont and Raffles properties, special discounts on dining and wellness, as well as additional luxuries to enhance your experience. We believe it is important to take care of our team, ensuring that your hard work is rewarded with exceptional benefits.