Customer Service Representative 60-100% Basel and Home Office
Callpoint AG
Basel
Key information
- Publication date:19 September 2025
- Workload:60 – 100%
- Contract type:Permanent position
- Place of work:Basel
Callpoint - an owner-managed Swiss call center - cares for our employees and customers with passion and commitment. With us, you have finally arrived.
Communicative, multilingual, and enjoy customer contact? Then come to us, we support and develop you. We are looking for several team players for our department in Basel starting immediately.
Have we sparked your interest? Then apply online or by email.
If you have any questions, Marion Sägesser is available at 058 201 15 88 or by email marion.saegesser@callpoint.ch.
We look forward to hearing from you!
Communicative, multilingual, and enjoy customer contact? Then come to us, we support and develop you. We are looking for several team players for our department in Basel starting immediately.
- You are the first contact person for all telephone inquiries (D/ITA/FR/EN)
- You handle complaints and take over support and order service in all national languages
- You record customer concerns in the system (SAP/Salesforce)
- You analyze the diverse customer problems and develop suitable solutions
- Working hours from Monday to Sunday between 07:00 and 22:00
- You are available immediately and can start in October
- Swiss German / German is your mother tongue
- You master Italian and/or French in spoken and written form (C1 is desired)
- English is always welcome
- You enjoy dealing with customers and like working in a lively team
- Good PC skills facilitate the entry
- You are looking for a hybrid work model in which you can work from home after training
- You are available immediately and can start in October 2025
- A clean criminal record and debt collection register extract are required for employment
- After the training phase (probation period), part-time and home office are possible
- After the starting salary of CHF 4,314 (100%), your salary will increase by 4% per year in the first two years
- For each additional national language, you will receive a bonus of CHF 100.- (100%)
- Up to the 5th year of service, one more day of vacation each year
- You receive surcharges of up to 50% for Sunday and public holiday shifts
- Pleasant working atmosphere, careful training, and individual support
- Shopping discounts at Zalando, Galaxus, Fust, Interdiscount, Manor, IKEA, Coop, Migros, etc.
Have we sparked your interest? Then apply online or by email.
If you have any questions, Marion Sägesser is available at 058 201 15 88 or by email marion.saegesser@callpoint.ch.
We look forward to hearing from you!
