IT Supporter Servicedesk (80%)
Berner Fachhochschule
Bern
Key information
- Publication date:29 October 2025
- Workload:80%
- Place of work:Bern
Job summary
Join our dynamic team at BFH, a leading institution in education. Enjoy a collaborative environment with diverse colleagues and opportunities for growth.
Tasks
- Assist with smooth operation of the 1st Level Service Desk.
- Handle inquiries and requests via phone or ticketing tool.
- Support and train users in IT matters and assist learners.
Skills
- Completed IT training or extensive IT experience required.
- Strong knowledge of applications and operating systems.
- Excellent communication skills in German, English, and French.
Is this helpful?
What you will do here
- Co-responsible for a smooth, functioning servicedesk (1st level)
- Receive, classify and process fault reports, questions and change requests by phone or ticketing tool
- Advise, support and instruct users on IT topics, as well as participate in the training of apprentices
- Publish maintenance and fault reports
- Monitor pending fault cases including quality control and documentation of the solution process
What you ideally bring with you
- Completed apprenticeship as an IT specialist or many years of proven IT experience
- Several years of experience as a supporter with direct user contact in an IT servicedesk
- Sound knowledge of applications and operating systems (Microsoft and Apple)
- Outgoing personality with quick comprehension, initiative, high reliability and strong service and customer orientation
- Very good oral and written language skills in German, good knowledge of English and French
Some of our advantages in advance
- An incredibly wide variety of topics that enrich and make everyday life exciting in this important control and support function.
- Curiosity is required, and not just a little. And a lot of independence and personal responsibility.
- A "colorful bunch" of cheerful people with very different biographies, views and experiences awaits you.
- A pleasant tone and a lot of collegiality.
- The BFH is a good address for everyone who wants to advance professionally and a plus on the CV.
I will guide you through the
application process
application process
Sandra Gfeller
HR Consultant
T +41 31 848 43 45
The Services
Services : Our name says it all. We ensure that colleagues in the departments can fully concentrate on their tasks in teaching and application-oriented research. We provide services in the areas of finance and controlling, business applications, human resources, IT and real estate.
