Guest Relations Agent (m/f/d) - Munich, Germany
hosco.
Barcelona
Key information
- Publication date:25 November 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Barcelona
Job summary
Join Ruby, a vibrant hospitality group redefining luxury. Experience a dynamic work environment and exciting opportunities.
Tasks
- Manage and maintain reservations in our system accurately.
- Conduct quality checks on payments, invoices, and cancellations.
- Support guest inquiries and ensure a friendly communication channel.
Skills
- Previous experience in a similar role, preferably in reservations.
- Strong communication skills in both German and English.
- Proficient in MS Office and familiar with reservation systems.
Is this helpful?
Hey Sunshine,
Are you a pro when it comes to planning and the magic behind the scenes? Do you think your workplace should be a place with character and soul, where new ideas come to life? Then you are the missing olive in our martini, the missing melody in our music, and the heartbeat of our Rubyverse.
We are a rapidly growing hospitality group with existing hotels and workspaces in the most exciting locations in Europe and many more projects under construction. We are taking new paths with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury. Our stylish corporate office in Munich bundles all construction and design, administrative, and marketing functions as well as many front-office activities outsourced from the hotels.
The central reservations department is responsible for processing booking requests and payment receipts for room reservations for all our hotel locations.
Join us and make it your own story
With us, you will never be bored because you:
* maintain and check reservations in the system, ensure their completeness, and adjust data according to internal guidelines
* participate in quality assurance, perform standard checks on payments, invoices, no-shows, and cancellations
* process reservation requests according to our policies and support the implementation of processes
* carefully maintain guest and customer data and ensure everything is up to date and correct
* are the contact person for guests, corporate clients, and OTAs for standard inquiries and support individual booking requests
* ensure friendly, service-oriented communication across all Ruby channels
* work closely with the guest service and hotel teams and support your team members with reservation-related questions
We have been waiting for you because you:
* have already gained your first experience in a comparable position, for example at the front office or in reservations
* have a warm and friendly demeanor and your communication skills make you shine in every interaction
* think analytically, act methodically, and bring a strong sense of responsibility and quality awareness
* like to take things into your own hands and convince with a high degree of initiative
* recognize guest needs and love to explore new ways and question the status quo
* are well versed in the MS Office universe and have already worked with one or another reservation system
* master the German and English languages flawlessly, both spoken and written
What's in for you? This is how we groove:
Ruby, Ruby, Ruby
* Your style, your laughter, your ideas - Bring your personality to work. Maybe with a new tattoo, piercing, or hair color?
* We prefer to connect informally - may we introduce: Michael, founder of Ruby
* Better together - at work, at team events, or simply because it's Monday 😉
'Cause I'm having a good time
* Less work, same money - full-time means 35 hours with us and every hour counts
* No more excuses - we support your sports program
* LEGEN…wait for it…DARY staff rates - for you and your travel buddy
Money, Money, Money
* Sharing is caring - with our opening bonus, your account grows along with Ruby
* No matter how you get to work - a mobility allowance is on top
Ain't no mountain high enough
* Level up your game - with training, coaching, and mentoring you have the chance to grow as much as Ruby grows
* Innovation is part of our DNA - Lean Luxury, paperless, cashless, … you name it
Where have you been so long?
Whether you fulfill cocktail dreams as a bartender, add that certain something with your creativity, or are a pro when it comes to planning and the magic behind the scenes - at Ruby you will surely soon find your place. We are constantly looking for extraordinary characters and passionate team players.
Instead of perfect resumes, we value great personalities who help us shape hotels and workspaces with heart and soul. Whatever your passion is: come to us and write your own story with Ruby.
Diversity, Equity & Inclusion
We believe that...
...you can love whoever you want
...you should decide whether and with which pronouns you want to be addressed
...you can be proud of your origin and culture
...you don't have to justify your religion or worldview
...you are good just the way you are and make our team and Ruby's diversity unique
We cannot tolerate: -isms
Racism, sexism, heterosexism, antisemitism, and all other such -isms are not tolerated here.
If you want to know what to expect, listen to the story of Paul from the marketing team. You can find more Ruby stories here:
www.ruby-hotels.com/stories
Get to know our People & Culture Team
Any questions about our pitch? Then contact us at jobs@ruby-hotels.com or +49 89 125 095 220.
Your Ruby Recruitment Team
