Dispatcher for Western Switzerland
Avesco AG
Langenthal
Key information
- Publication date:01 September 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Langenthal
Job summary
Join the market leader Avesco AG in construction machinery! Enjoy a dynamic work environment with growth opportunities.
Tasks
- Plan and coordinate service operations in West Switzerland.
- Manage customer inquiries and ensure timely service delivery.
- Create and oversee work orders, including material procurement.
Skills
- Completed vocational training, ideally with a technical background.
- Fluent in French and good German skills are essential.
- Strong organizational and communication skills required.
Is this helpful?
Join the market leader!
Avesco AG is the market leader in the field of construction machinery and energy systems and has been family-owned in Switzerland for over 150 years. Avesco AG employs 500 people. The demanding customers from various industries benefit from a comprehensive selection of high-quality products and solutions.
Avesco AG is the market leader in the field of construction machinery and energy systems and has been family-owned in Switzerland for over 150 years. Avesco AG employs 500 people. The demanding customers from various industries benefit from a comprehensive selection of high-quality products and solutions.
Dispatcher for Western Switzerland
(100%)
You plan. You coordinate. You inspire. Construction machinery is your passion, and you love tackling new challenges every day? Then we have the perfect job for you! Together with your service advisor and a team of 5 service technicians, you ensure that our machines run smoothly in the Lausanne, Vevey, and French-speaking Valais region – literally! In this responsible position, technical expertise, communication skills, organizational talent, and diverse language skills are required.
Your tasks - full of drive and responsibility
- Responsibility for the above-mentioned dispatch area in Western Switzerland. Workplace in Langenthal
- Responding to customer inquiries by phone or email and customer support
- Planning the assignments of the service technicians, scheduling appointments directly with customers, and creating efficient daily routes for our service technicians
- Informing customers about the execution times of repairs
- Preparing offers based on the service advisor's information and cost estimates
- Opening, planning, and processing work orders including material procurement for the service technicians
- Responsibility for checking and coding invoices
- Monitoring open work orders and processing status lists within your area of responsibility
- Representing other regions during the absence of other dispatchers
What you bring - personality counts with us
- Completed vocational training (EFZ level) – preferably with a technical background, such as construction machinery or agricultural machinery mechanic, and further training in the administrative field
- Enjoyment of telephone customer contact with proven professional experience in a comparable position (dispatch, customer service, etc.) – ideally in the construction machinery sector
- Cheerful, communicative personality who passionately handles customer concerns and remains calm even in stressful times
- Good manners, high customer orientation, initiative, and organizational skills
- Good geographical knowledge of Switzerland, especially Western Switzerland
- Very good PC user skills (MS Office). Additional applications are an advantage
- Fluent French in spoken and written form (native speaker or at least level C1)
- Good German skills, English skills are an advantage
Our offer
Technically, professionally, personally – with us you can develop. You will receive thorough training, regular courses, and real prospects – we grow together!
Responsible and challenging activity with high flexibility and independence, involved at the forefront of technological changes - We love challenges!
Innovative working environment in the customer service team with top products
A strong team that sticks together and works together with the aim of finding the best solution together - We are passionate about it!
An open corporate culture with flat hierarchies and transparent communication
Attractive remuneration, expense regulations, modern work equipment, promotion and support for education and training, and much more
Apply now - with passion and curiosity!
Would you like more detailed information about this position? Markus Geiser, Head of Dispatch, looks forward to your contact at +41 62 915 86 18. For information about the application process, Eveline Fischer, HR Business Partner, will be happy to assist you at +41 62 915 80 48.
We look forward to receiving your application via our application tool. Applications submitted by post or email will not be considered in the selection process.
Would you like more detailed information about this position? Markus Geiser, Head of Dispatch, looks forward to your contact at +41 62 915 86 18. For information about the application process, Eveline Fischer, HR Business Partner, will be happy to assist you at +41 62 915 80 48.
We look forward to receiving your application via our application tool. Applications submitted by post or email will not be considered in the selection process.
