Specialized Employee within the Contact Center (m/f) - 80 - 100 %<br/>Start date February 1, 2026 or date to be agreed
Eidgenössisches Institut für Geistiges Eigentum
Bern
Key information
- Publication date:27 October 2025
- Workload:80 – 100%
- Contract type:Permanent position
- Place of work:Bern
Job summary
L'Institut Fédéral de la Propriété Intellectuelle (IPI) is a key competence center for patents, trademarks, and copyright. Join us to promote innovation and cultural diversity!
Tasks
- Assist clients with intellectual property inquiries via various channels
- Navigate the Swissreg database confidently for information
- Handle administrative tasks and customer interactions efficiently
Skills
- Commercial training and experience in customer service is required
- Fluency in French or German, with strong command of the other
- Proficiency in English or Italian is a plus
Is this helpful?
The Federal Institute of Intellectual Property (IPI) is the Confederation's center of expertise for patents, trademarks, geographical indications, designs, and copyright. We help innovators and creators turn their ideas into value and thus contribute to the promotion of innovation, competitiveness, cultural diversity, and social progress. Under the name ip-search, the IPI also offers worldwide patent searches.
You will find additional information about the IPI's tasks and our attractive employment conditions at www.ipi.ch .
Everything converges at the Contact Center. As the first point of contact for all questions related to intellectual property, you are responsible for making a positive first impression through your friendliness, professionalism, and willingness to help. Every day, you handle up to 200 calls, personally take care of customers, and perform all administrative tasks.
Specialized Employee within the Contact Center (m/f)
What Awaits You With Us
What Awaits You With Us
- Whether by email, phone, or on-site, you communicate fluently in German and French, preferably also in English and Italian.
- You welcome customers with or without appointments.
- You handle general intellectual property inquiries in collaboration with all divisions and ensure everything runs smoothly.
- You assist users of our website and digital services.
- You navigate confidently in the Swissreg database.
- You provide information on deadlines, fees, and procedures in the various areas of intellectual property.
- You perform various administrative tasks, from processing correspondence to renting our daily parking spaces.
What Makes You Successful
What Makes You Successful
- Completed commercial training and several years of experience, ideally in customer service or administration.
- French or German as a native language and very good command of the other language.
- Good knowledge of English and/or Italian is an advantage.
- You master digital modalities and use various tools and systems with ease.
- You work in a structured, independent, and meticulous manner.
- Customer orientation, initiative, and professionalism are obvious skills for you.
- You value good manners and dynamic contact with customers.
- You enjoy teamwork, bring dynamism, and show openness.
Your Contact Person
Ms. Tanja Anthamatten
HR Advisor and Successor Manager
Phone 031 377 70 17
Email jobs@ipi.ch
Who Are We?
The Federal Institute of Intellectual Property (IPI) is the Confederation's center of expertise for patents, trademarks, geographical indications, designs, and copyright. We help innovators and creators turn their ideas into value and thus contribute to the promotion of innovation, competitiveness, cultural diversity, and social progress. Under the name ip-search, the IPI also offers worldwide patent searches.
You will find additional information about the IPI's tasks and our attractive employment conditions at www.ipi.ch .
