Kessler & Co AG
Zürich
10 hours ago
IT Application & Service Manager
- 09 April 2026
- 100%
- Permanent position
- Zürich
Job summary
Join Kessler, a leading Swiss firm in risk and insurance consulting. Be part of a dynamic team with a focus on innovation and employee development.
Tasks
- Manage IT services and applications for optimal performance.
- Coordinate incident management and ensure SLAs are met.
- Lead change management and user training initiatives effectively.
Skills
- Proven IT experience, particularly in applications and services.
- Strong project management skills in IT environments.
- Ability to collaborate with diverse teams and stakeholders.
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About the job
IT Application & Service Manager
Kessler is the leading Swiss company for holistic risk, insurance, and pension consulting. We serve over 1,600 medium and large Swiss companies from services, trade, and industry as well as the public sector. Thanks to our expertise in various economic sectors, our qualified employees, and our leading market position, we make a significant contribution to the sustainable success of our customers.
Founded in 1915, Kessler today employs 390 people at its headquarters in Zurich and at locations in Basel, Bern, Geneva, Lausanne, Lucerne, Neuchâtel, St. Gallen, Sion, and Vaduz. As a Swiss partner of Marsh, we have been part of a network of specialists from all areas of risk management with extensive experience in managing global insurance programs since 1998.
For our established IT team, we are looking for a committed and motivated team player as IT Application & Service Manager.
What to expect
- A customer-oriented corporate culture characterized by the commitment and reliability of employees
- Responsibility for the smooth operation and continuous development of IT services and IT applications
- Incident and problem management: managing disruptions and problems, coordinating troubleshooting, and ensuring SLAs (Service Level Agreements)
- Change management: planning, controlling, and implementing changes to IT systems to optimize their stability and performance
- Stakeholder management: close collaboration with the Business Application & Service Manager, customers, and external IT service providers
- Responsibility for managing and moderating the daily IT Service Desk meeting
- Ensuring user support as well as designing and conducting training for end users
- Mutual representation with the Business Application & Service Manager
- Planning and executing updates, upgrades, and release management for IT systems and IT applications
What you bring
- Proven practical experience in IT (focus: IT applications and IT services)
- You like to take responsibility, are resilient, motivated, customer-oriented, and appreciate teamwork
- Ability to coordinate interdisciplinary teams
- Project management experience in IT, especially in introducing new applications or migrating IT services
- Good knowledge of IT service management processes (according to ITIL or comparable standards)
- Willingness to take on on-call duties for IT services as well as to perform maintenance work outside regular working hours
What we offer
- Family business with a long-term orientation
- A collegial atmosphere at eye level, characterized by respect, helpfulness, and team spirit
- Flat hierarchies and short decision-making paths
- Independent work with plenty of creative freedom
- At least 5 weeks of vacation per year
- Support for further training both in terms of time and finances
- Home office options depending on workload up to 2 days/week
- Various company events from ski days to summer parties
Have we sparked your interest? We look forward to your application.
For further questions, please contact Ms. Bledona Qelaj, HR specialist, Tel. +41 44 387 88 41
