Business Analyst - Private Customers (m/f/d) 80-100%
Swiss Life AG
Zürich
Key information
- Publication date:15 January 2026
- Workload:80 – 100%
- Place of work:Zürich
Job summary
Join Swiss Life as a Business Analyst, supporting users daily. Enjoy a collaborative work environment with flexible hours and great benefits.
Tasks
- Support users in daily operations of various applications.
- Analyze topics, prioritize, and coordinate with IT partners.
- Create specifications and translate business needs into ICT requirements.
Skills
- Degree or training in business or IT with Business Analyst experience.
- Strong analytical skills and understanding of data processes.
- Excellent communication skills in German, French or English is a plus.
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Your area of responsibility
- You support our users in the daily operation of several specialist applications and are their central contact point for technical questions as well as responsible for user management
- You analyze incoming topics, prioritize them, and coordinate their processing within the team or with IT partners – ensuring that our applications run stably, understandably, and technically correctly
- In addition to support, you take on tasks in business analysis: You collect and review requirements, analyze processes and technical contexts, and assist in developing solution proposals
- You create or accompany technical specifications, translate business needs into ICT requirements, and prepare decision-making bases for improvements or change requests
- In close cooperation with departments, IT, and external partners, you contribute to further developing our systems and sustainably strengthening the technical support of our applications
Your strengths
- You have a completed degree or training in business or computer science and already bring solid experience as a business analyst, especially in process analysis, requirements gathering, and developing technical solution proposals
- You are confident in handling specialist applications and have a pronounced understanding of data, workflows, and complex contexts, enabling you to think analytically and make well-founded decisions
- You have experience in testing and ensure the quality of solutions by creating test cases, conducting tests, and carefully evaluating the results
- Reliable and structured work characterizes you, and you place great value on quality as well as clear, target-group-oriented communication with internal and external partners
- You are willing to take on administrative tasks
- Ideally, you bring knowledge in life insurance for private customers
- You have very good command of the German language in spoken and written form, and additional knowledge of French or English is a plus
- Market-oriented base salary
- Bonus depending on company success and personal performance
- Between 25 and 30 vacation days
- Recognition of service anniversaries every five years
- Flexible working hours
- Mobile office
- Time-out models
- Flexible working models 58+
- Internal training offers
- Support for external education and training
About Swiss Life
With our individual pension and financial advice, we accompany people in all stages of life in preparing for their financial future and support them in shaping their lives financially independently.
