Product / Program Manager [Luxury – Retail]

Company Description

European leader in management consulting for business and IT departments of major Luxury Houses and Retail brands, Adone carries out strategic and operational missions on e-Commerce, Data, Customer Experience, Digital in Store, PIM-DAM, PLM, Supply Chain, and Green Transition projects.

The firm advises its clients on their projects independently to guide them in their technological choices and business transformation projects. From our headquarters in Paris and our subsidiaries in Geneva, London, and Milan, our consultants are driven by internal values of excellence, pragmatism, and integrity. They are encouraged to develop their expertise, creativity, and initiative to contribute to the firm's evolution.

Job Description

As a Product / Program Manager – Luxury Retail, you will lead strategic and operational initiatives aimed at digitizing and enriching the in-store experience within international distribution networks.

You will oversee programs covering POS, payments, unified stock management, clienteling, mobile applications, and omnichannel journeys, ensuring that each solution strengthens both operational excellence and customer experience.

Your mission: find the perfect balance between technology, brand identity, and luxury customer experience.

Your main responsibilities

• Define the product and program vision in line with the House's strategy and retail priorities.
• Manage digital transformation programs in stores (POS, payments, CRM, clienteling, omnichannel, mobile apps…)
• Lead project governance (steering committees, budget monitoring, reporting, risk management)
• Coordinate multidisciplinary teams (business, IT, integrators, partners) internationally
• Write and validate functional and technical specifications, consistent with business needs
• Supervise key project phases: scoping, design, testing, deployment, and in-store adoption
• Change management: user training, documentation, communication, and operational support
• Monitor and analyze performance indicators (KPIs) to measure impact on operations and customer experience
• Contribute to continuous process improvement and dissemination of best practices

Qualifications

Graduated from an engineering, business, or university school, ideally with a focus on Project Management / Digital / Information Systems, you also have:

• Solid experience in the Retail or Luxury sector, with a good understanding of in-store digitization challenges, clienteling, and premium customer experience.
• A strong appetite for omnichannel and technological environments: POS, payments, unified stock management, CRM, mobile apps, phygital journeys.
• Ease in an international and multicultural context, with the ability to collaborate effectively remotely and coordinate multiple teams and partners.
• A customer and performance-oriented approach: understanding business needs, quality of deliverables, monitoring indicators, and continuous improvement.
• Fluent English level.

If you are autonomous, rigorous, proactive, with good leadership and a sense of detail specific to the Luxury universe, you are in the right place!

Key skills:

• Product and program leadership: strategic vision, prioritization, governance, multi-country coordination.
• Retail & luxury expertise: in-store operations, brand standards, excellence in customer experience.
• Agile management & delivery: roadmap management, backlog, iterative delivery.
• Change management: user adoption, training, stakeholder engagement.
• Analytical and business mindset: impact measurement, process optimization, performance management.

Additional Information

🤩 Our benefits:

At Adone Conseil, we do our best to ensure the well-being of our employees and help them progress in their careers. Here are some benefits:

• Progress and develop your career: a personalized onboarding path, a wide range of in-person and online training, varied client missions…
• Create connections and feel good at Adone: sports sessions, cultural outings, internal games and activities, afterworks and events…
• Enrich your expertise: join one of our Practices, benefit from project feedback, pitches, dedicated webinars…

🎖 Dive into the Adone culture:

Want to know more? Discover Adone from the inside below!

• Discover everything that makes Adone a Best Place to Work
• Discover our tools to help you develop your Career
• Discover our internal programs
• Discover our many videos: employee testimonials, events, greeting cards, our offices…

Want to join us? Do not hesitate to apply so that a member of the Recruitment team can review your profile and contact you. 🚀

We seek diverse profiles and are committed to conducting non-discriminatory recruitment processes.