Head of Reception / Front Office & Reception Management (100%, permanent)

About the job

• Completed commercial basic training in the hotel industry as well as several years of professional and leadership experience in a similar position

• Role model with a warm, natural, and professional demeanor

• High social competence, teamwork skills, identification with the values of the house, and professional reliability

• Resilience and the ability to keep an overview and lead the team confidently even in hectic situations

• Confident German as well as very good English skills; French skills are a great plus

• Solid knowledge of hotel software systems (PMS) and common MS Office applications

• Strong guest and solution orientation with a high quality awareness

• Responsibility for the smooth operation at the reception as well as the professional leadership and deployment planning of the team

• Administrative support and relief of management in organizational matters

• Assumption of deputy tasks in operational matters in the absence of management

• Warm welcome and professional care of guests (check-in/check-out)

• Monitoring and coordination of reservations for the hotel and restaurant

• Management of correspondence, administrative leadership, and complaint management

• Responsibility for the correct management of the daily cash register and preparation of closings

• Strategic maintenance and optimization of online channels (website, OTAs, and social media)

• Co-supervision and training of apprentices as well as onboarding of new employees

• Active participation in the optimization of internal processes and standards

• Modern working conditions & remuneration
• Training opportunities with company support
• Work in a small, family-like team
• Appenzell employee card with various discounts around Appenzell
• Discounted accommodation on request
• Discounted meals