mobilezone ag
Rotkreuz
11 hours ago
Associate Customer Care 100% (m/f/d)
- 18 March 2026
- 100%
- Permanent position
- Rotkreuz
Job summary
mobilezone, a top Swiss telecom specialist, offers expert advice and comprehensive services. Join a dynamic team with flexible hours and great benefits!
Tasks
- Manage end-to-end complaint handling for various channels.
- Coordinate solutions across multiple interfaces for clarity.
- Handle escalated cases in collaboration with sales teams.
Skills
- Experience in customer service and complaint management required.
- Strong problem-solving skills and ownership mentality.
- Excellent communication in German and French, additional languages a plus.
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About the job
mobilezone, as a leading independent Swiss telecom specialist, offers competent advice, comprehensive services, and a seamless range of devices in the mobile and fixed network telephony sector. With 126 sales outlets in all major Swiss towns and shopping centers, we are the most important independent sales partner for all network operators in Switzerland, both in the private customer sector and in the corporate customer business.
In the customer service area, all activities that deal with various customer concerns outside the branches are summarized. The customer service of mobilezone ag handles all inquiries for mobilezone, TalkTalk, jusit, and mobilezone reload.
Associate Customer Care 100% (m/f/d)
Your main tasks in this exciting role:
- End-to-end complaint management for mobilezone shops, webshop, MVNO business, and B2B repair business
- Coordination of solution finding across multiple interfaces and bringing about clear decisions
- Handling escalation cases in close cooperation with sales and internal specialist departments
- Taking over 2nd-level inquiries as well as complex customer concerns (especially deliveries)
- Triage of several central mailboxes including distribution and independent case processing
- Support with back-office tasks, level-1 inquiries, and other operational topics
Your profile - what you bring:
- High independence, resilience, and personal responsibility
- Strong end-to-end thinking, pronounced ownership, and hands-on mentality
- High customer orientation as well as negotiation skills
- Efficient working style with a focus on sustainable solutions
- Networked, analytical thinking
- Completed vocational training or comparable education (e.g., commercial apprenticeship, customer dialogue, sales/retail) - further training in customer service is an advantage
- Several years of experience in 1st and 2nd level customer service as well as solid experience in complaint and escalation management
- Confident in telephone and written customer contact
- Experience in the telecom industry is an advantage
- Confident handling of MS Office and a CRM system
- German: confident in spoken and written language, French: good knowledge. Italian, English, or other languages are an advantage
We offer you:
- State-of-the-art infrastructure in a central location
- Flexible working hours including home office option
- Appreciative atmosphere with flat hierarchies
- Attractive BVG insurance benefits
- Accident insurance in the private sector
- Employee offers in the telecommunications sector
- Various employee events as well as other events
- And much more...
You can expect to work in a young, dynamic, and motivated team where collaboration is highly valued. You will take on a varied and responsible role with a lot of personal responsibility and scope for design. Thanks to flat hierarchies, you benefit from fast decision-making processes and direct, uncomplicated communication. Our dynamic environment offers you space to actively shape things, bring in new ideas, and drive innovations – initiative is not only welcome but explicitly desired.
Sound like you?
Then we look forward to your application and to making customer experiences better together.
Apply now via the online application system. For further information about the position, please contact Dario Schellhaas, Senior Manager Customer Care, at +41 58 400 25 79 or dario.schellhaas@mobilezone.ch
mobilezone ag, Suurstoffi 22, 6343 Rotkreuz | www.mobilezone.ch
