First Level Supporter (a)

About the job

they rock

and roll

First Level Supporter (a)

Your new professional territory is the highways and expressways in Northwestern Switzerland. Well, of course, you are not directly active on and beside the roads. Rather, you work behind the scenes and ensure with a smoothly functioning IT infrastructure that your colleagues on site can rock and roll 365 days a year.

You rock this

• You are the first point of contact in 1st-level support and ensure satisfied employees at our three locations with your friendly manner.
• With your technical know-how and solution-oriented approach, you support the 2nd-level support.
• You accompany new employees during their onboarding. You explain processes, provide training, and ensure a smooth IT introduction.
• Support for smartphones and tablets (Android), as well as changes and administrative tasks, are also part of your daily routine.
• You also participate in the monthly support visits to the external locations.
• You create clear instructions and documentation for our users so that everyone keeps an overview.
• You mainly work at the helpdesk but are also ready for flexible deployments and evening maintenance windows.

You can do this and this is how you are

• You have a basic education as an IT specialist EFZ or an equivalent qualification.
• You also have a category B driving license – because with us, you are sometimes on the move.
• You like to work independently and in a structured way, and thanks to your quick comprehension, you quickly recognize complex connections.
• You bring experience in 1st-level support and always meet employees – whether craftsmen, project managers, or electricians – with your open and respectful manner at eye level.
• You are proficient in Microsoft 365 as well as the Windows client/server environment.
• You are well versed in user management of Active Directory and Azure Active Directory.
• You speak and write fluent German and understand Swiss German without difficulty.

What we offer

• A secure and meaningful job.
• A team you can rely on. Our team spirit? We would describe it as "tough but warm-hearted."
• Highway all day? How boring! Sorry, you are completely wrong there. No day is like the other and the tasks are broader than some think.
• Good social benefits, allowances, and a starting salary between 72,790 and 80,880 Swiss francs (at 100% workload) – depending on how full your backpack already is with knowledge and experience.
• And and and… check here to see what else there is.

For questions

If you have any questions in advance, just call Ursi Azzolin from HR or your future boss Josua Grieder.