ICT Service Desk Agent (a) 80–100%
Sefar AG
Thal
Key information
- Publication date:27 October 2025
- Workload:80 – 100%
- Contract type:Permanent position
- Place of work:Thal
Sefar Group at a Glance
Sefar is a global leader in precision fabrics for screen printing and filtration. Sefar products are used in a wide range of applications, from electronics, graphics, medical technology, automotive, food and pharmaceutical industries to raw material extraction and special applications.
Based on extensive know-how, the company offers its customers optimal solutions for their industrial processes and applications through a global network of subsidiaries and finishing centers in 27 countries.
Sefar operates weaving mills in Switzerland, Romania, and Thailand. With the company Monosuisse, the Sefar Group has its own production of various yarns in Switzerland, Poland, Romania, Mexico, and Germany. Become part of our ICT Service Desk team. We offer an exciting and varied activity in an international environment as:
ICT Service Desk Agent (a) 80–100%
Sefar is a global leader in precision fabrics for screen printing and filtration. Sefar products are used in a wide range of applications, from electronics, graphics, medical technology, automotive, food and pharmaceutical industries to raw material extraction and special applications.
Based on extensive know-how, the company offers its customers optimal solutions for their industrial processes and applications through a global network of subsidiaries and finishing centers in 27 countries.
Sefar operates weaving mills in Switzerland, Romania, and Thailand. With the company Monosuisse, the Sefar Group has its own production of various yarns in Switzerland, Poland, Romania, Mexico, and Germany. Become part of our ICT Service Desk team. We offer an exciting and varied activity in an international environment as:
ICT Service Desk Agent (a) 80–100%
Your Tasks
- Ensuring smooth IT service operations (ticket system, telephone, onsite support)
- Worldwide 1st-level support
- Analysis and preparation of incoming issues for 2nd and 3rd level support
- Direct troubleshooting in hardware and software (on-site or remote)
- Installation and configuration of hardware and software resources
- Use and maintenance of "Inventory" and "Software Deployment"
- User management execution (management of user accounts and permissions)
- Participation in projects
- Coordination of preventive maintenance with internal departments or external manufacturers
The Requirements
- Experience or training as an ICT Service Desk Agent, ICT Supporter, or ICT Specialist
- Advanced knowledge of Windows operating systems
- Good knowledge in the peripheral area
- Practical experience in 1st and 2nd level support
- Basic knowledge in system and network environments
- Good English skills
- Good comprehension, teamwork skills, as well as independent and reliable working style
- High resilience in challenging situations
- Enjoyment in providing services, strong communication skills
- Willingness to work flexible hours and at off-hours and weekends by arrangement
Our Offer
- An international company focused on innovation and customer orientation
- An open, collegial working environment where new ideas are welcome
- Attractive employment conditions and comprehensive social benefits
- Own staff restaurant for balanced meals
- Travel allowance for your daily commute
- Free parking spaces directly on site
- Company pension fund with first-class conditions
