Case Manager Complex Administrative Cases - 50%

Company Description

With more than 12,000 employees representing 160 professions, the University Hospitals of Geneva are a reference institution at the national and international level. To learn more about our institution, take a few minutes to watch our 2024 retrospective by clicking  here .

The  Finance Department  of the HUG is responsible for the financial, budgetary, and accounting management of the hospital, the administrative management of patients, tariff setting, investment planning, and the development and maintenance of the business intelligence system. It manages a budget of nearly 2 billion francs, processes and controls more than one million supplier invoices and more than one million patient invoices. It proposes and publishes indicators and dashboards to monitor activity and institutional objectives. It is also responsible for producing all statistics transmitted to health authorities.

Job Description

As a case manager for complex administrative cases, you play a key role in coordinating and optimizing transversal administrative care, in direct contact with patients, their relatives, and all internal and external partners.

You actively contribute to improving and standardizing the processes for managing complex cases and ensure a fair and harmonized framework for patients and departments.

You collaborate in implementing innovative tools that allow effective monitoring of results achieved. You regularly evaluate and propose improvements to enhance the quality and performance of processes.

You develop strong partnerships and promote collaborative and efficient processes.

You analyze and coordinate files in compliance with legal and institutional guidelines, seeking the best financing solutions.

You welcome and support patients and their relatives by offering personalized follow-up and a dedicated contact person.

You document, transmit, and monitor institutional decisions related to complex cases and participate in staff training, benchmarking innovative practices, and increasing the visibility of the complex cases unit.

You are a privileged contact, capable of anticipating, coordinating, and streamlining care in a multidisciplinary environment. Your expertise and transversal vision guarantee quality, continuity, and fairness in handling the most sensitive administrative situations.

Qualifications

You hold a degree as a HES nurse. You demonstrate strong analytical and anticipatory skills, enabling you to propose relevant solutions within a defined financial framework.

Endowed with an excellent team spirit, you know how to manage priorities efficiently and professionally. A perfect command of the French language, both spoken and written, is essential. Knowledge of other languages, especially English and Spanish, is a major asset.

The position requires several years of confirmed experience with foreign patients, particularly in precarious situations. A very good knowledge of the Geneva health network is also highly desirable.

Additional Information

• Start date: to be agreed
• Number of positions: 1
• Activity rate: 50%
• Function class: 15
• Contract: CDI
• Application deadline: 17.11.2025
• Contact for information: Ms. J. De Luca, Deputy Director of Finance, josiane.deluca@hug.ch

Your application file must include a letter demonstrating your motivation, your curriculum vitae, copies of diplomas and certificates required for the position, and the last 2 work certificates.

This announcement is addressed equally to women and men.

Wishing to engage in the fight against unemployment, the HUG encourages applications coming from the Cantonal Employment Office.

Only applications submitted via the recruitment platform will be considered. Paper and email applications will not be processed.