Reliable Service for Diabetics
TELAG AG
Zürich
Key information
- Publication date:27 January 2026
- Workload:100%
- Contract type:Permanent position
- Place of work:Zürich
Job summary
TELAG provides expert support for insulin pump users in Europe. Enjoy a reliable and helpful service experience!
Tasks
- Handle inquiries about insulin pump usage and services effectively.
- Manage complaints and facilitate product exchanges as needed.
- Offer assistance in multiple languages including German, French, and English.
Skills
- Experience in customer service or medical support preferred.
- Strong communication and problem-solving skills essential.
- Ability to work in a fast-paced, collaborative environment.
Is this helpful?
Those who rely on medical devices daily are glad to receive quick and competent advice by phone. Read how TELAG makes this possible for users of insulin pumps in various European countries.
According to the World Health Organization (WHO), about 60 million diabetics live in Europe. Approximately 10.3% of men and 9.6% of women over 25 are affected, and as obesity and unhealthy lifestyles increase, the number of affected individuals is rising. Some diabetics need insulin pumps to supply the insulin their bodies do not produce sufficiently. TELAG has been supporting diabetics in Switzerland, Germany, Austria, Belgium, and Italy for 3 years on behalf of a leading company in the development and manufacture of injection systems for self-medication, assisting them with the use of their insulin pumps.
The complete service
The task was: implementation of a service line for insulin pumps, where all inquiries from the target group are received and individual requests are forwarded to the client’s support if necessary, or in emergencies, the caller is referred to the local emergency service. TELAG employees handle information and complaint management, as well as the ordering of insulin pumps and provide advice in German, French, Italian, and English. Insulin pump users ask general questions about the products or services, report error messages, or initiate an exchange of their product.
Success through quality
The project has been running successfully since April 2016. The main requirement for TELAG is high service quality. A shared team in Zurich handles up to 400 calls per month and ensures an annual availability of on average more than 90%. Most calls concern usage advice (e.g., resetting the device), but there are also situations where a product exchange must be initiated. In these cases, an external courier service provider is commissioned by the respective TELAG employee. A high level of technical and service competence ensures satisfaction on the part of customers and clients. For various campaigns, the medical info service is additionally expanded. This way, TELAG gets the maximum out for all involved. We stay on it and look forward to more exciting assignments.
