Technical PAC 100% Contact Person

About the job

Technical PAC 100% Contact Person

Active in Western Switzerland, we help our clients realize their projects by providing comprehensive, efficient, and sustainable energy solutions, whether it involves the production and distribution of electricity and heat, electrical installations, home automation, soft mobility, air conditioning, or water treatment. As an exemplary employer, we support the skills development of our 2300 employees, including 210 apprentices, as well as the balance between private and professional life.

A local player, Groupe E Tech, thanks to its expertise, is the reference partner for multi-technical projects in the fields of installations, electrical panels and infrastructures, telecommunications, multimedia, solar, heating, ventilation, air conditioning, refrigeration, sanitary, water treatment, as well as maintenance of installations.

You are the technical reference to whom everyone turns: technicians, clients, administration, suppliers. This central position combines sharp technical expertise, operational support, client relations, and strategic vision on PAC contracts and technologies. Demanding technical environment, strong autonomy, direct impact on service quality and profitability.

Technical PAC 100% Contact Person

Mission:

• Technical support to field technicians, mainly by phone
• Technical support to clients: explanation of operation, advice, and remote assistance
• Follow-up of complex technical cases and management of client complaints
• Analysis of warranty requests and decision making
• Technical support to administration for billing complex cases and handling files in case of disputes
• Development of repair quote templates and daily preparation of quotes
• Selection, if necessary research or sizing, and ordering of spare parts
• Organization and facilitation of internal training for technicians
• Follow-up and coordination of external training (refrigeration, technical, etc.), preparation of internal rehearsals
• Technological watch on PAC and market developments
• Management of the PAC team’s tool and document material stock
• Technical participation in negotiations and analysis of new purchase contracts
• Preparation of maintenance contract concepts: risk analysis, price definition, market watch, annual analysis of breakdowns and machine aging, profitability monitoring
• Technical support to technical-commercial staff on complex renovations

Profile:

• Basic training in refrigeration, electrical and hydraulic techniques (other fields appreciated as a complement). Specialist certificate in thermal systems is an advantage
• Proven experience as a after-sales technician, refrigeration repair technician, technical office manager or technical contact person
• Very good administrative and writing skills
• Comfortable with IT: MS Office, basic network configuration (IP, SIM cards, client portals, supplier account creation), etc.
• French - native or excellent knowledge. German – minimum B1 level, ideally C1
• Strong autonomy and customer service sense
• Rigor, analytical ability and structured mindset
• Excellent communication, including in tense situations

What we offer you:

• An evolving environment favorable to work-life balance
• The social benefits of a modern company, equitable treatment, professional development opportunities
• A strong team spirit and a team proud to collaborate "Together, we move towards success"

Need more information?

Contact Roland Bourquenoud, After-Sales Manager, at +41 79 377 59 11.

Interested? We look forward to receiving your complete application by clicking the "Apply" button below.

Human Resources

DTI Recruitment Center

+41 26 352 61 82