We are looking for a competent Help desk technician to provide fast and efficient technical assistance on computer systems.

 

Job description

Responsibilities

• Insure level 1 to level 3 support for infrastructure, network, workstations and various internal applications
• New workstations deployment in branches

Tasks and environments

Support

• Insure employees’ support and IT maintenance (users, computers, printers, network)
• Deal with hardware and network issues in branches
• Create and update procedures
• General troubleshooting and investigation

• Phone set up and configuration
• Support for project deployment in branches
• Provide help in infrastructure improvements

 

Required skills

• IT studies
• Good Microsoft environment (Servers, Office, etc.) and ticketing tool knowledge

• Bank environment knowledge (as a plus)
• Proven experience as a help desk technician or other customer support role
• Organized
• Customer-oriented and cool-tempered
• Excellent communication skills
• Open minded
• Dynamic, flexible, independent, great team player
• Languages: French and English (an another language is a plus)
• Swiss resident only
• Flexible working hour

• Stress resilience

 

Kind of contract

Full time permanent contract

Job location

Geneva ( punctual replacement Zurich/Lugano)

Entry date

Immediate or to be discussed.

 

Answer will be given only to corresponding candidates.