Engineer III, Field Service

Job Description

With Thermo Fisher Scientific, it’s not just a career. It’s a chance to realize your best – professionally and personally. Establish and maintain good relationship with customers, requesting quotations on our products and services

Job Title: Field Service Engineer (ImmunoDiagnostics)(m/f/d)

Location: Remote in Switzerland/West - Remote/Field 

For almost 50 years, ImmunoDiagnostics, previously known as Phadia, have maintained global leadership in allergy testing and become one of the world’s leading autoimmune disease test providers. We develop, manufacture and market complete blood test systems to support the clinical diagnosis and monitoring of allergy asthma, and autoimmune diseases. Furthermore, we bring efficiency to labs worldwide through a complete range of laboratory systems based on a technology commonly recognized as the gold standard.

Your tasks:

• Installation of instruments upgrades, updates, repairs, and planned maintenance service.
• Plans and performs Operator Trainings.
• Handle customer-relate deleted projects.
• Displays integrity, understanding, tact, fairness, and technical knowledge in all customer interactions.
• Achieves customer happiness (CAS) targets as specified annually.
• Interacts with customers to offer and close the sale of service contracts and other service products.
• Collaborates with internal partners to resolve customer issues and improve processes.
• Follows all reporting responsibilities of Remote Service Dispatch, Critical issues, Field Problem Reporting and Field Service Reporting submissions.
• Performs all duties in strict compliance with Quality Assurance Procedures and Safety guidelines.
• Is familiar with and follows policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Performs Qualification & Validation of Products at customer sites.
• Maintains an up-to-date know how and by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.
• Handles travel expenses and follows Thermo Fisher Scientific travel policies and guidelines.
• Other related duties as assigned.

Your profile:

• Requires a degree in an engineering field or equivalent. 
• Experience in a customer-facing technical role

Knowledge, Skills, Abilities:

• Analytical and dedicated mentality
• Uses effective questioning to identify customer needs.
• Exercises judgment setting work priorities and identifies next steps.
• Participates as a positive influence to the team.
• Quickly adapts to change with positive and constructive feedback.
• Must possess a valid driver’s license.
• Fluent in German and English, French would be a plus

We offer: 

• A responsible and interesting job in a leading company serving science 
• A motivated team of strong performers 
• Thorough induction, with a training program tailored to the individual needs 
• Company vehicle
• Company bonus scheme
• 25 days holiday

At Thermo Fisher Scientific, each one of our 80,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.  

Apply today! http://jobs.thermofisher.com  

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.