Client Services Project Manager I

Job Description

As a member of Global Client Services, you are part of One Global Team: Empowered to Act, Make Connections and Get Results for our customers and their patients.

The Project Coordinator/Support Associate is a key member of our Project Management team and provides crucial support which enables unparalleled service to our clients. This role partners with internal and external customers to monitor the daily progress of client project results and plays a key role in documentation, budget management and ensuring an excellent customer experience. The PSA role supports the PM client portfolio to ensure successful completion and supply maintenance over the life cycle of each project.

Key Responsibilities:

• Partners with the Client and the internal project management team to help support the success of a study in any way possible. This may include meetings either at Thermo Fisher Scientific sites or at the client’s premises.
• Assists in setting up and maintaining study filing systems and maintains accurate records for all work undertaken, working with appropriate quality management systems
• Collaborates with the Project Manager for ensuring that all Fisher Clinical activities come together in a timely manner to meet the customer and study requirements.
• Coordination and communication of all relevant activities, both internal and external to ensure that all services and products are ready for the start of the study or as required by the customer
• Gets results through the use of appropriate project planning tools to communicate achievements and critical path activities and responsibilities.
• Creates and/ or supports creation of operational documentation using internal systems including but not limited to GMP operational documentation. Build bill of materials and coordinates creation and review of billing packages.
• Provides back-up support to the Project Team
• Collects all information on a study design including; accurate label texts, coordination of primary, secondary packaging material and tools, coordination of label translation, producing all batch documentation for operations and check of documentation, coordination of shipments through the logistics department, and writing Distribution orders and GMP instructions
• Applies GXP in all areas of responsibility