Customer Service Specialist I

Job Description

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.

Job Title: Customer Service Specialist I

The Comparator Customer Service Specialist I is primarily contributor for the successful performance of the "Comparator Customer Service Admin Team" and the “Supply Chain Support Team”. The daily activities of the Customer Service Specialist will ensure accuracy of financial forecast and performance of the Comparator group. This is achieved by reviewing a project by the documentation and initiate the invoice to the client as well as reviewing the costs of the purchase and approve the invoice from the supplier. All necessary dates of the supply chain are to be entered in a KPI-Tracking sheet.

Key Responsibilities:

1 Timely Processing of supplier invoices

• Assign supplier invoices with the correct booking allocation
• Ensure and co-ordinate with Finance on time payments to the suppliers
• Ensure cash-discount deduction from the invoice if applicable
• Co-ordinate pre- payments with Finance

2  Timely Processing of client invoices

• Prepare and verify documents required for invoicing and transfer to Finance team
• Update and maintain finance information in IT systems to enable global performance tracking by Finance partner
•  Prepare Key Performance Indicators for customer business reviews.
• Invoicing of comparator products and comparator freight charges
• Prepare folders for Invoicing and check if all required documents are available
• Raise prepayment TBls (To Be Invoiced), product TBls and freight TBls and send them to Finance together with the necessary documentation
• Interface with Finance regarding TBls and client invoices (point of contact)
• Collect client specific requirements regarding invoices and make sure that they are followed
• Ensure compliance to customer contracts

3  IT-systems update

• Regularly update delivery scheduled dates in Sales Force, before month, quarter & year end
• Work with Finance to ensure accurate accruals list at Month end (Customer and suppliers)
• Entering data in KPI-Sheets

4 Diverse

• Support Project Management for freight estimate, for specific Import- / Export Regulations or Incoterms questions
• Apply and respect all relevant SOPs

5 Principal Contacts

• Comparator PM team in Basel and other sites
• Logistics department
• Finance department
• QA
• Good’s in and out
• P&P
• Clients as required

Requirements:

• Educated to Degree level, preferably in related field such as business, finance, supply chain, Logistics etc. or equivalent education with significant commercial content.
• Experienced in the field of supply chain or finance (2 to 5 years), preferably within a pharmaceutical environment.
• Ability to multitask, with attention to details.
• Excellent communication, co-ordination and negotiation skills.
• Good written and verbal communication skills in German and English.
• User experience in operating an ERP system (beneficial and desirable) and good knowledge of standard office software (MS Office, MS Project etc.).

Other Job Requirements:

Deliver the best technical and scientific solutions to improve product value. Build a culture of engagement, accountability and a shared commitment to excellence. Abide by all EH&S policies and procedures, operate our business in a safe, focused, responsible, and ethical fashion. Work safely and only perform tasks if currently competent and/or authorised, participate in EH&S activities such as; GEMBA walks, inspections, and risk assessments.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.