The opportunity: Client Service Executive - MENA Market

At HSBC, we’re a trusted international organisation with a global customer base of around 39 million customers worldwide through a network that covers 62 countries and territories. In Europe, our ambition is to become the leading international wholesale bank and we need talent like you to help us meet our ambition. Whether you want a career that could take you to the top or in an exciting new direction—we offer opportunities, support and rewards that will take you further.

This role supports the senior staff within sector/country to deepen client relationships and improve income generation through focused business development activities. The role holder provides multi-jurisdictional client support to HSBC's Relationship Management and Acquisition teams and facilitates client review, renewal, maintenance and exit activities across all HSBC products. The client management support function is responsible for the co-ordination and completion of key operational activities, whilst providing regulatory expertise and risk management assistance. The main responsibilities may include being the point of contact for client relationship managers and clients from an onboarding, account maintenance and Customer Due Diligence perspective.
Accordingly, the role holder is responsible for existing client maintenance and facilitation of client exits as well as supporting the client relationship managers with any relationship tasks.

Are you interested ? Do you have experience as a Client Service Executive ? Do you enjoy to be part of a cohesive team ?

If you answered yes to any of these questions, we want to hear from you !

What you will do:

• Act as primary point of contact for clients and internal colleagues.
• Depending on the seniority of the CSE, the role holder may, over time, have client-facing responsibilities.
• Support senior management in identifying ways to improve the client experience.
• Support the achievement against targets for revenue generation, product alignment, and cost containment
• Assist in the preparation of documentation as instructed by the Relationship Manager or Investment Counsellors.
• Assist in completing review and submission of credit risk returns including limit excess/exception, security/documentation outstanding, monthly credit control reports etc.
• Monitor client activity focusing on cash balances and the maturity list.
• Coordination and completion of key operational activities, whilst providing regulatory expertise and risk management assistance.
• Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the job holder is involved.
• Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Protecting the Bank by acting as First Line of Defence and observing all controls.
• Working in a Client Service Executive pool, covering all desks in Switzerland to ensure continuity of clients service.
• To be as autonomous as possible, ideally A to Z completion of tasks.
• To generously share knowledge.

You should apply if you have:

• Completed qualification from a commerce school or a University Degree in Business Administration, economics or management;
• For a graduate from a business / commerce school, two years of experience;
• Previous experience in a Financial institution for a junior CSE role is strongly preferred.
• Further professional certificates are a plus.
• Excellent communication skills in English, other languages are a plus;
• Good communication skills with extensive customer experience;
• Strong organisation skills and a clear sense of urgency and prioritization with a focus on customer needs and solutions oriented thinking;
• Attention to the details and precision in particular when processing transactions.
• Understanding of how a private bank functions as far as transaction processing, customer documentation, cross border rules, financial crime compliance and account opening.
• Team player and spirit is a must.
• Computer literate with strong knowledge of programmes such as word, excel and power point.
• Due to immigration restrictions in Switzerland we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit.
• Trainee programmes:
• • A possibility of also recruiting fresh University graduates for a training period of 6 months to then train them on the job and maintain those who show an interest and are capable of developing in the private banking field and ultimately in the field of relationship management.

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return

We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University.

You can work your way and will have a say in when, where and how you and your team flexibly work together.

Our benefits will give you financial security, and can include:

• Health & meal allowance, public transport or (e-)bike allowance.
• Our family-focused benefits can help you to support your loved ones and include: days off for key events (weddings, moving house, adoption). A one-time marriage or registering of a "Civil.
• Partnership" grant. One-time premium for birth or adoption, as "gift" or "voucher. 4 weeks’ paternity leave & 26 weeks’ maternity leave.
• Emergency Childcare with the Red Cross, free of charges for HSBC employees.
• Purchased holidays scheme, unpaid leave, sabbatical, Volunteering Leave.
• Accident insurance (private coverage) paid by the Employer, attractive Pension Scheme.

We’ll give you a huge range of resources that support your mental, physical and social well-being, including:

• Various sports and leisure activities organised by the employees for the employees.
• The Bank offers to the employees and their family members specialised free, confidential service to help them deal with any personal problems – either at work or at home. Unlimited telephone consultations services available 24/7.
• You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices.
• You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

Please apply via our careers website at the following link: https://mycareer.hsbc.com/external

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