Consultant Premium Feedback Services (100%, all genders)
Swiss International Air Lines AG
Date de publication :
16 avril 2024Taux d'activité :
100%Type de contrat :
Durée indéterminéeLieu de travail :
Basel
Consultant Premium Feedback Services (100%, all genders)
Consultant Premium Feedback Services (100%, all genders)
As a member of our Legal Feedback Team, your primary role involves addressing legal and paralegal inquiries originating from SWISS. Our objective is to provide thorough and high-quality responses to all such requests.
Starting date: June 01, 2024 or upon agreement
You may apply in English or German.
Facts
Location
Basel
Employment level
Direct entry
Function
Customer service
Working time
Full time
Salary
CLA
Publishing date
04-15-2024
Application deadline
04-29-2024
Your responsibilities include managing complaints and inquiries within the legal domain for both SWISS and Lufthansa, as well as overseeing routine administrative duties like approvals and quality monitoring. Additionally, you may be assigned ad-hoc tasks as needed.
- Handling of request sent by various Legal Authorities to SWISS (eg National Enforcement Body, Alternative Dispute Resolution ) in a timely manner
- Answering requests of lawyers representing SWISS in court proceedings
- Investigating legal claims
- Exchanging and coordinating with other departments and authorities
- General administrative tasks related to the department activities
- Database maintenance
Yannick Gramfort
Human Resources
Swiss International Air Lines AG
Attractive company pension scheme, Subsidized parking or public transport, 13th monthly salary, Company health management, 25 days of annual vacation, Flight benefits, Crew credit cards, Diversity programmes, Paid maternity and paternity leave
Our common goal is to make each customer’s flight a true air travel experience. For this, we go the extra mile – always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure.
- Completed apprenticeship or University Degree
- Previous experience in Complaint Management would be an asset
- Experience in the airline industry would be advantageous
- Structured and precise working style
- Ability to work independently whilst adhering to internal and external deadlines and guidelines
- Good knowledge of Microsoft Office 365
- Excellent written and oral knowledge in English, German would be a strong asset
For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.
It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.www.swiss.com
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