Field Service Manager LLAM

BSA - Bobst Mex SA

BSA - Bobst Mex SA

Infos sur l'emploi

  • Date de publication :

    01 juin 2024

  • Taux d'activité :

    100%

  • Type de contrat :

    Durée indéterminée

  • Lieu de travail :

    Grenchen
Welcome to our team!

We are seeking a dynamic and experienced Field Service Manager to oversee our field service operations. This role requires a strong understanding of field service management to ensure seamless customer experiences and collaboration with local partners worldwide.

BOBST is one of the world's leading suppliers of equipment and services to packaging and label manufacturers in the folding carton, corrugated board and flexible materials industries. Join our highly qualified staff and together, let's shape the future of the packaging world. For more than 130 years, and over 50 countries, BOBST has always been at the forefront of innovation and we want to accelerate connectivity, digitalization, automation and sustainability to make packaging better than ever.
YOUR MISSION
1. Team Management
  • Supervise and lead a team of field service technicians.
  • Provide guidance, training, and support to ensure high-quality service delivery.
  • Manage schedules and assignments in collaboration with the dispatcher.
  • Evaluate performance for the team.
  • Ensure positive absorption of FST cost and utilization rate.
  • Ensure a systematic review and follow-up of reports with professional communication from the field to internal stakeholders.
  • Address team development through workforce planning, collaborating with corresponding partners.
2. Operational Oversight
  • Coordinate field service activities to meet service level agreements (SLAs) and customer expectations.
  • Monitor metrics such as customer satisfaction for the department according to group policies and implement improvements as needed.
  • Implement efficient processes and procedures to optimize operations and enhance customer experiences.
3. Customer Service
  • Act as the primary point of contact for escalated customer issues or technical challenges.
  • Collaborate with BCCs to understand the customers' technical needs and provide effective solutions.
  • Proactively address customer feedback and work to exceed expectations in field service interactions.
4. Resource Management
  • Manage inventory, logistics, and technical resources to support field service activities.
  • Coordinate with internal teams, such as logistics, procurement, and engineering, to address technical issues and optimize resource allocation.
5. Collaboration with Local Partners
  • Establish and maintain strong relationships with local partners worldwide.
  • Collaborate with local partners to ensure efficient deployment of field service technicians.
6. Technical Expertise
  • Provide technical expertise and guidance to field service technicians.
  • Stay updated on product knowledge and industry trends to ensure effective troubleshooting and support.
  • Assist in resolving complex technical issues and contribute to the development of technical documentation and training materials.
  • Secure and transfer knowhow through a knowhow management, following group standards such as SAPJam (Wikis).
7. Safety and Compliance
  • Ensure compliance with safety regulations and company policies in field service operations.
  • Implement and enforce safety protocols to minimize risks to technicians and customers.


YOUR PROFILE
  • Knowledge in both German and English is mandatory.
  • Bachelor's degree in engineering, business management, or a related field (preferred).
  • Proven experience in field service management roles.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to prioritize tasks and manage time effectively.
  • Knowledge of field service management software.
  • Understanding of technical concepts.


WE OFFER
  • A young and dynamic team
  • Flexible working hours
  • Short decision-making processes
  • International co-operation
  • Attractive benefits (e.g. Swibeco, Reka)

Shaping the future of the packaging world

Contact

  • Vincent Bobst SA, PO Box, 1001 Lausanne

  • BSA - Bobst Mex SA

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