Reviews
Translated from French
13 November 2018
Current employee
What could be improved?
Everything. From management to plumbing to technology, everything has to be changed in this company whose management is dishonest with its customers, suppliers and employees.
Translated from French
05 June 2020
HR Manager
Hello, thank you for your feedback. We're sorry to hear that your time with Digicall went badly. We take into account all opinions, both positive and negative. We can capitalize on your message to benefit from consolidating the above points. At the moment, the team in place is united and the priorit...
Translated from French
15 May 2020
Executive / Manager
Thank you for your feedback, though. We take all feedback into account. The points you mention have been worked on since the beginning of the year.
Translated from French
12 May 2020
HR Manager
Hello. Thank you for your appreciation, though. We take all feedback seriously and strive to ensure that any improvements that can be made are made. We wish you all the best.
Translated from French
06 May 2020
HR Manager
Hello, thank you for your comment. We can assure you that we take your feedback very seriously. We are very sorry to hear that your past work experience did not go well from your point of view. In 2020, a large part of our business and people strategy has been rethought. This in order to influence a...
30 October 2018
Former employee
What works well?
good athmosphere with the colleagues
What could be improved?
Director out of blue. No vision for future
24 November 2022
Applicant
Very bad recruitment experience
What works well?
The job description was clear, well presented and straight to the point. I also appreciated the quick call they gave me a few days I sent my application.
What could be improved?
The whole recruitment process was not explained clearly. I had to give them a call for a few times, to know my application status, and organize an interview. It was supposed that HR contacted me a days after the 1st round, but I did only hear from them, when I wrote them an email. 1 month has passed...
Translated from French
26 April 2021
Current employee
To be avoided in all cases!
What works well?
The mutual support between certain employees and a team spirit.
What could be improved?
Bad working atmosphere, no communication, no precise objectives. There are no opportunities for development, initiatives are not welcome. There is a great lack of trust from the management towards all employees. Unfortunately, I let myself be convinced by the promising speech during the interview an...
Translated from French
11 March 2020
Current employee
New team dynamics and a pleasant working climate.
What works well?
In 2020, new agents were added to the existing team at the Contact Center (to support the company's growth). In addition, both the sales, marketing and human resources departments have been consolidated. There is a strong team spirit and mutual support among employees and a new dynamic. Finally, the...
What could be improved?
Benefits (apart from salary) could be introduced for employees (e.g. discount on fitness / sports season ticket, monthly massage service at the workplace, afterworks, help with public transport season tickets, etc.).
Translated from French
31 March 2020
HR Manager
Thank you for your feedback. We are delighted to read this one. Indeed, the year 2020 is full of promise for our company.
Translated from French
07 January 2022
Former employee
Not a good company to work for
What works well?
the Team of agents The customer care team The IT team The coffee machine
What could be improved?
The organization between the management and the employees. The communication Long term strategy
Translated from French
15 February 2021
Current employee
Company to run away from
What works well?
The mutual assistance between call center employees is very good.
What could be improved?
There is a great lack of trust in the employees and their work, we are constantly supervised to the point of dictating what we should write. To me that means we are not trusted, and that doesn't allow us to grow within the company. We feel completely constrained to the point where we have to hide a...
Translated from French
08 May 2020
Current employee
Good team spirit and varied work
What works well?
The team in place is motivated, close-knit and pleasant. The work is varied and we can benefit from a high level of responsibility. As a "family-type" SME, everyone is involved and tries to give the best of themselves for the success of the company. It's nice in terms of motivation.
What could be improved?
Communication at the global level and an explanation of the long-term strategy.
Translated from French
25 May 2020
HR Manager
Thanks for the feedback. We take all points of view into account in our HR strategy. We currently have a good team in which everyone brings something positive and succeeds in finding their place.
Translated from French
25 February 2024
Former employee
Not much positive to say
What works well?
Colleagues get on well together, but unfortunately the atmosphere created by certain bipolar teamleaders makes work unpleasant.
What could be improved?
All Very tense atmosphere. Humiliating remarks. Poor management. Very high employee turnover. No confidence in agents' work.
Reviews without comments
Reviews without comments have been posted for this company. These ratings are not shown in the list but are taken into account for calculating the average rating.
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