SEG Services SA

Attractive brand, beautiful campuses - but serious shortcomings in integrity and governance at group level: Brand & network: recognized reputation in hospitality education, network of alumni and partners useful for employability. Work environment: premium sites, committed operational teams, stimulating multicultural environment. Cross-functional projects: opportunities to learn through inter-school initiatives and improve existing processes. Recruitment (personal experience): structured steps, job expectations clearly presented, correct response times. My feedback covers my period of collaboration and the interactions observed between Swiss entities and headquarters.

Integrity & compliance (parent company) Raising ethical standards for key head office functions, creating and applying the code of conduct to all, including management. Observed (collaboration period) - Individual opinions relayed before any contradictory review; - Reattribution of errors without traceability, feeding blame; - Decisions perceived as self-promotional to the detriment of policy. Actions - Executive due diligence (references, checks, integrity clauses) ; - Annual declaration of interests; - Protected speak-up, anti-retaliation training; graduated sanctions; Tone from the top: exemplarity and transparency. A) Group↔Suisse governance Clear mandates, limited interference, full alignment with Swiss labor law. B) Speak-up & investigations External channel, documented independent investigations, communication of findings within the legal framework. C) Management & climate Respectful leadership training, conflict management; monitoring of indicators (absenteeism, turnover, RPS) and action plans. D) HR processes & data Clarify ownership (RACI), make HRIS more reliable, 4-eyes controls, ethics & people dashboards. E) Change management Accompany reorganizations to prevent absences and loss of knowledge. Anonymized example An error in the approval flow was publicly attributed to operations before local verification; a factual, dated and traced review would have avoided escalation, in line with Swiss SA requirements. Summary: "In my experience, several head office hires gave the impression of favoring very loyal and discreet profiles, less likely to overshadow a leadership weakened in skills, rather than strengthening the organization through integrity and competence."

Working atmosphere: Despite the difficulties, the working atmosphere among colleagues is pleasant and supportive. The relationships between team members are a positive point to emphasise. Diversity of qualifications: A wide variety of skills and professional backgrounds within the teams, which enriches exchanges and collaboration. Working environment: The environment is international and the working environment is pleasant, offering a great experience in this respect.

Corporate culture far removed from Switzerland: Despite its name, Swiss Education Group in no way reflects the Swiss working mentality. The management, influenced by the owner group (of Chinese origin), is totally out of step with Swiss standards. Inappropriate micro-management: The management exercises a heavy-handed micro-management style, coming from a team that lacks any real experience in the hotel and catering industry, even though they run schools in this field. Nepotism: If you are not part of a family or a specific community, it is difficult, if not impossible, to attain the same opportunities as others. This creates a climate of injustice. Lack of recognition: Staff receive no recognition, no prospects for personal development or career advancement, except for those with family ties. Working conditions: Working conditions and pay are well below average. Working on public holidays, take imposed mandatory paid leaves, no 13th salary, no industry agreement, all contribute to an uninspiring environment. High turnover: The turnover rate is alarmingly high, a sign of a major structural problem. Increasing demands: Employees are asked to do more and more, but with fewer and fewer resources, which creates constant pressure.