Published: 15 June 2024
Nyon
100%
Permanent position
Electro Medical Systems S.A.
EMS is the leading manufacturer of precision medical devices for dental prophylaxis, orthopaedics and urology. With over 700 qualified and specialised employees, we work on further improving our products and services every day - at our corporate headquarters in Nyon and around the world: Because, our goal is absolute perfection.
With this philosophy, we are continuing a more than 200-year-old tradition of the Swiss Vallée de Joux. This is where EMS was founded - as well as numerous other brands, which are known around the world for their precision down to the smallest detail.
General Summary
As a market leader, EMS sets new standards in the design, manufacturing and sale of devices used for medical and dental treatments. EMS products benefit from a tradition of flawless Swiss precision and craftsmanship.
Founded more than 40 years ago, EMS offers valuable solutions in the fields of:
Respect, Excellence and Client orientation are EMS' core values.
Quality is part of EMS' DNA, it is engraved in EMS' Mission.
Happy and healthy patients, successful clinicians and passionate partners, this is EMS' mission. EMS delivers innovative and clinically proven treatment outcomes in the least invasive way. We are committed to fostering knowledge and skills by training and educating healthcare professionals, partners and employees.
Mission
As part of the Global Aftersales team, you have a central role in the company as responsible for the technical training department. You ensure that the technical level of the training provided as well as the experience during the trainings matches our premium brand.
As a critical lead in the digitalization of the Aftersales department, you develop and maintain technical documentation and training material under various format (video, service manuals, step by step tutorials) and publish them on EMS e-learning platform.
You are responsible for the training strategy, certification and recertifications programs, to ensure that the aftersales network is always trained and able to repair and maintain the latest products to provide excellent service.
You understand the criticality of the training in the development of a strong aftersales network.
This position will directly report to the Global Head of After Sales.
Responsibilities
• Managing internal and external stakeholders.
• Coordinate, organize and deliver technical training for internal and external stakeholders.
• Supervising technical training programs.
• Ensure training requirements are met (SCA in place, tooling purchase, agreement with HQ).
• Provide reports to track trainings progression and feedback.
• Design and implement recertification programs.
• Develop training programs for internal stakeholders, including internal booking system.
• Coordinate the Service Center Agreement SCA setup.
• Organize training events globally and manage registrations.
• Digitalization of the training offer through new systems.
Education and required skills
Position