Team Lead GSCC Campus Central (80-100%, all genders)

Team Lead GSCC Campus Central (80-100%, all genders)

Join our mission to create a carefree shopping experience in the B2B servicing environment!

Foster a culture of continuous improvement, guiding and empowering the GSCC team to actively shape a global and sustainable impact for the customers of the Lufthansa Group airlines.

Starting date: July 01, 2024 or upon agreement

You may apply in English or German.

Facts

Location

Basel

Employment level

Direct entry

Function

Customer service, Sales / CRM

Working time

Full-time or part-time

Salary

Base Management

Publishing date

05-13-2024

Application deadline

05-20-2024

In this leadership role, you will be responsible for guiding the team in providing 2nd level support to the B2B Service Providers and Sales organization across Europe, Middle East and Africa.

You will play a critical role in the development, implementation and optimization of global processes.

• Disciplinary and functional joint-leadership of the GSCC Campus Central team in Basel, Switzerland
• Create personalized development plans tailored to each team member’s strength, areas for improvement and career goals
• Guide the team in the development, implementation and continuous optimization of the Lufthansa Group's B2B Sales Servicing processes
• Together with the team, provide operational support to the Service Providers, identify structural process deficiencies and work with the interfaces to find sustainable solutions
• Serve as the escalation contact for internal stakeholders in case of qualitative issues
• Initiate and lead working groups on overarching pain points, with interdisciplinary collaboration

Attractive company pension scheme, Profit-sharing programme, Subsidized parking or public transport, Company health management, 27 days of annual vacation, Flight benefits, Remote working (e.g. from home), Flexible workhours and part-time working models, Diversity programmes, Paid maternity and paternity leave

Our common goal is to make each customer’s flight a true air travel experience. For this, we go the extra mile – always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure.

We are looking for a motivated, communicative team leader with creative thinking and solution-oriented skills. Are you someone who takes responsibility and is enthusiastic about actively shaping our Servicing Excellence culture? Then you are the right person for this position.

• Bachelor's Degree or equivalent education
• Professional experience in the aviation, service or hospitality industry, ideally in a leadership role
• Excellent interpersonal and communication skills, able to lead a diverse team
• Commitment to a positive and inclusive work environment, developing and mentoring team members, nurturing talents within the team
• Highly motivated, proactive, self-driven and inspirational to others
• Ability to independently lead key topics, make sound decisions under pressure and seek support when necessary
• Willingness to collaborate, adaptability to change and proven strategic thinking
• Customer-oriented thinking and the ability to approach problems from unconventional angles
• Fluent in English, written and spoken. German would be advantageous

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.www.swiss.com

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