Stadler: Customer Service Coordinator

About the job

Stadler offers a wide range of international career opportunities. Here you get the chance to grow beyond yourself, take on responsibility and deliver top performance in committed teams. We are looking for motivated talents who want to shape the mobility of tomorrow with us. Are you ready to achieve great things with us?

• Manage and coordinate day-to-day after-sales operations, including spare parts and repair activities, ensuring efficient and timely processing
• Create, enter, and continuously monitor sales and repair orders in the system, ensuring data accuracy and completeness
• Track order status throughout the entire lifecycle, proactively managing priorities, deadlines, and urgent requests to meet customer expectations
• Act as a key support interface for customer inquiries, providing prompt, reliable, and solution-oriented assistance in close collaboration with internal stakeholders
• Prepare and maintain regular operational reports, analyze key performance indicators (KPIs), and support performance tracking and continuous improvement initiatives

• Degree in Economics, Business Administration or a comparable field
• Initial practical experience in customer service, back office operations, logistics, or supply chain management
• Structured, hands-on, and solution-oriented mindset with strong organizational skills and attention to detail
• High level of reliability, flexibility, and a proactive, customer-focused attitude
• Solid user knowledge of MS Office applications, particularly Excel (e.g., data handling, basic analysis, and reporting)
• Fluency in German and English, both written and spoken, enabling effective communication with internal and external stakeholders
• Strong team spirit and collaboration within an international and multicultural environment

• great discounts on public transport tickets
• discounts on various leisure activities, phone subscriptions, and insurance;
• regular company events
• contributions to further education

Alexandra Frommer
+41 71 626 18 89