ISS Schweiz
1219 Le Lignon
11 hours ago
Customer Service Manager (a)
- 15 May 2026
- 100%
- 1219 Le Lignon
Job summary
Join our team as a Customer Service Manager in real estate! Enjoy a dynamic work atmosphere and great benefits.
Tasks
- Manage activities and requests related to real estate and vendors.
- Communicate user interests between stakeholders and decision-makers.
- Ensure high quality standards and implement corrective measures.
Skills
- University degree in hospitality, real estate, or facility management.
- Ability to handle unexpected situations calmly and efficiently.
- Excellent communication skills in French and conversational English.
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About the job
Customer Service Manager (a) 100 %- Manage the activity and requests of real estate as well as the various on-site service providers (services, property data, areas / occupants)
- Represent the interests of users / ensure communication between the client and stakeholders
- Guarantee a high level of quality in the buildings, implement corrective measures if necessary
- Overall and fiduciary management of the assigned real estate portfolio in the interest of the client
- Be the figurehead of the service provider and the first point of contact for users and other providers
- Be the contact person for all user requests concerning relocations, furniture and occupancy
- Organise and validate projects and relocations
- Improve/optimise the offer of spaces
- Be the contact person for the technical operation of the buildings
- University degree in the field of hospitality, real estate management, facility management or building technology
- Proven professional experience in the fields of real estate, facility management, hospitality, management and/or a related field such as building technology
- Driving licence (mandatory)
- Ability to manage unforeseen events calmly and efficiently
- Initiative, service orientation, interpersonal skills and active listening ability
- Attention to detail: ability to pay attention to the smallest details to ensure high quality and service standards.
- Ease in organising, monitoring tasks and managing several files simultaneously
- Excellent command of French (minimum level C1)
- Good oral and written communication skills in German and/or English (minimum level B1)
