ICT Supporter Retail 100%

When the computer breaks down and the users despair, do you recognize the problem before others even understand it? Then we are looking for you! A motivated personality who takes action, thinks along, and enjoys being on-site with the customer.

Your role

• You provide communication facilities as well as hardware, software, and network components, install, maintain, and replace them on-site at the customer
• You support users in daily operations, instruct them, and take care of repairs or replacement of defective devices
• You analyze, locate, and fix hardware and software issues on client, server, and retail systems
• You perform repairs on servers, peripherals, and client devices, install and replace PCs, and ensure smooth rollouts at customers
• You plan and implement expansions and workplace relocations including physical moves, as well as IMAC services for our customer at the Lucerne location
• You receive customer requirements on-site, coordinate deployments, and participate in the on-call organization
• You document all activities in the IT service management tool and support moves and site changes 

What you bring

• Completed apprenticeship as an IT specialist EFZ or comparable training with MCDST or PC/LAN support further education
• At least three years of professional experience in this role
• Quick comprehension and structured, solution-oriented working style
• High communication skills and enjoyment of direct customer contact on-site
• ITIL certification is an advantage
• Very good German skills, French skills are an advantage
• Driver's license category B is mandatory for on-site customer deployments 

What we offer you

💡 We rely on modern technologies, home office (hybrid work), and a strong team spirit. With us, you can develop professionally and actively shape the future of the digital workplace!

🏆 We are among the best! Our employees make the difference: For 6 years, we have been among the top 3 companies with 100 to 250 employees in the Swiss Employer Award – thanks to strong team spirit, true commitment, and genuine appreciation!

🎉 Exciting benefits and culture events: Look forward to attractive additional benefits and regular team and company events that promote our strong corporate culture.

Curious?
Then we look forward to your application! Please send us your complete documents in PDF format to bewerbungen@bithawk.ch